Contract Support Officer - Birmingham, Coventry and surrounding areas

Ward Talent Team; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job description

Contract Support Officer - Birmingham, Coventry and surrounding areas

02 April 2025

Are you looking to gain more experience within the security industry? Are you an experienced security officer who is looking for flexible hours across multiple sites in Birmingham, Coventry and surrounding areas and would like the opportunity to apply your skills and experience within the team at Ward?

…Apply now!

As a Contract Support Officer, you will be responsible for access control to the building, meeting and greeting visitors, contractors, and staff. You will be vigilant and the first point of call for any suspicious activity. This includes carrying out ID checks, responding to emergencies, and providing information to all staff and visitors.

The successful candidate must have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling, and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays, and events when required, including last minute cover when contacted. Full flexibility is a must for this role.

Role: Contract Support Officer
Pay Rate: £12.70 per hour
Shift Pattern: Days, Nights, and Weekends
Location: Birmingham, Coventry, and surrounding areas
Role Requirements: Door Supervisor SIA licence and UK Driving licence (will need to drive between covering sites)

What benefits we offer via our ReWard membership:

• Discounted gym membership
• Restaurant and Supermarket vouchers
• Cinema tickets
• 24/7 free Employee Assistance programme

Other benefits include:

• SIA Licensing savings scheme
• Cycle to work salary sacrifice scheme
• Pension and Life Assurance benefits

Main Duties:

• Provide the security measures necessary for the safeguarding of the property and people within the premises.
• Cover reception duties if/when required (Front of House experience is desired).
• Protect the premises from possible unauthorised entry by use of force or illegal instruments.
• Ensure effective security of the assigned patrol locations against damage by fire, water, theft, or vandalism.
• Detect those responsible for losses or malicious damage to the client's property.
• Ensure that all persons wishing to enter the premises are fully identified.
• Ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
• Provide a robust and efficient emergency response system to any emergency within the premises/building.
• Offer advice and assistance to staff and visitors.
• Protect the premises, property, and personnel from theft, damage, and violence.
• Patrol the site and buildings to prevent fire, flood, theft, and damage.
• Search premises and people as instructed.
• Provide access to cleaners and maintenance staff as instructed.
• Assist in support of programmes, corporate events, and functions.
• Check and validate all staff, visitors, and contractors passes.
• Issue and log keys; ensure their security and safe return after use.
• Operate, monitor, and respond to installed security and safety systems including CCTV, access control, intruder, and fire alarms.
• Maintain a log of occurrences.
• Produce incident reports.
• Direct and assist visitors.
• Lock and unlock offices as necessary.
• Check firefighting equipment.
• Monitor and oversee the effective performance of security equipment.
• Comply with and operate site security instructions and policies.
• Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies.

Must Haves:

• Valid SIA licence
• UK Drivers licence
• Proven work experience as a Security Officer (minimum 1 year)
• Experience in Front of House/Reception duties
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate - Ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems, and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”

Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension, and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning, and development programmes for a career path.

To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.