Contract Support Manager (Swindon)

JR United Kingdom; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK utility service provider is looking for a Contract Support Manager in Swindon. The role involves ensuring operational excellence through data analysis, improving business performance, and maintaining client relationships. Candidates should have knowledge of DNO activities and excellent communication skills, along with proficiency in IT tools such as Excel and Teams. Competitive salary and benefits are offered, with a commitment to inclusivity and diversity.

Qualifications

• Knowledge of DNO activities; tree cutting experience is an advantage.
• Excellent communication skills, with the ability to visually convey complex data.

Responsibilities

• Identify performance trends and lead small projects to address issues.
• Work closely with the operations manager to optimize back office planning for increased productivity.
• Build strong relationships with clients to support their targets and improve customer performance.
• Respond flexibly to daily ad hoc requests from different departments.
• Monitor business performance regularly and create engaging management reports.
• Attend weekly performance meetings, supporting communication and visualization of data.
• Promote good data governance and analytical rigor, presenting findings to stakeholders.
• Produce clear statistical reports against Key Performance Indicators.
• Ensure accurate submission of complete performance reports.

Tools

Excel

Teams

Word

Outlook

Job description

Contract Support Manager (Swindon), Swindon, Wiltshire

Client:

Network Plus

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

14.08.2025

Expiry Date:

28.09.2025

Job Description:

Description

As a Contract Support Manager, you will work with the contract to ensure operational excellence. Collaborating with the back office and operations team, you will extract and analyze data from various sources, enabling informed decision-making to improve business performance and efficiency. Your role will support data-driven decisions to meet contractual performance obligations.

Key Responsibilities

• Identify performance trends and lead small projects to address issues.
• Work closely with the operations manager to optimize back office planning for increased productivity.
• Build strong relationships with clients to support their targets and improve customer performance.
• Respond flexibly to daily ad hoc requests from different departments.
• Monitor business performance regularly and create engaging management reports.
• Attend weekly performance meetings, supporting communication and visualization of data.
• Promote good data governance and analytical rigor, presenting findings to stakeholders.
• Produce clear statistical reports against Key Performance Indicators.
• Ensure accurate submission of complete performance reports.

Experience and Qualifications

• Knowledge of DNO activities; tree cutting experience is an advantage.
• Excellent communication skills, with the ability to visually convey complex data.
• Proficiency in IT tools: Excel, Teams, Word, Outlook.

Salary and Benefits

We offer a competitive salary based on experience along with a comprehensive benefits package.

Network Plus is an Equal Opportunity Employer, celebrating diversity and committed to an inclusive environment.

We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

By applying, you agree to our privacy policy.

About Network Plus

Network Plus delivers essential utility and infrastructure services across the UK. We value diversity and strive to create an inclusive environment where all employees can thrive regardless of background or circumstances.