Contract Support Manager (Swindon)

JR United Kingdom; Salisbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A utility service provider in Salisbury is seeking a Contract Support Manager to enhance operational efficiency through data analysis and coordination with the operations team. The ideal candidate has excellent communication skills, proficiency in IT tools, and knowledge of DNO activities. This role includes managing performance trends, building client relationships, and producing statistical reports, with a competitive salary and benefits package offered.

Qualifications

• Knowledge of DNO activities; tree cutting experience is an advantage.
• Ability to visually convey complex data.
• Excellent communication skills.

Responsibilities

• Identify performance trends and lead small projects to address issues.
• Coordinate with the operations manager to optimize back office planning.
• Build relationships with the client to enhance customer performance.
• Handle ad hoc requests from different departments.
• Produce clear statistical reports on Key Performance Indicators.

Skills

Communication skills

Data analysis

IT tools proficiency

Tools

Excel

Teams

Word

Outlook

Job description

Contract Support Manager (Swindon), Salisbury

Client:

Network Plus

Location:

Salisbury, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

14.08.2025

Expiry Date:

28.09.2025

Job Description:

Description
As a Contract Support Manager, you will work with the contract to ensure operational efficiency. Collaborating with the back office and operations team, you'll extract and analyze data from various sources to support informed decision-making, driving business improvement and performance on the contract.

Key Responsibilities

• Identify performance trends and lead small projects to address issues.
• Coordinate with the operations manager to optimize back office planning for increased productivity.
• Build relationships with the client to support their targets and enhance customer performance.
• Handle ad hoc requests from different departments.
• Monitor business performance and create management reports with visual data representations.
• Participate in weekly performance meetings, supporting data visualization and communication.
• Ensure data governance and analytical rigor, presenting findings to stakeholders.
• Produce clear statistical reports on Key Performance Indicators.
• Accurately submit complete performance reports.

Experience and Qualifications

• Knowledge of DNO activities; tree cutting experience is an advantage.
• Excellent communication skills, with the ability to visually convey complex data.
• Proficiency in IT tools: Excel, Teams, Word, Outlook.

Salary and Benefits

Competitive salary based on experience, with a full benefits package.

Network Plus is an Equal Opportunity Employer and supports diversity. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

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About Network Plus

Network Plus delivers utility and infrastructure services across the UK, valuing diversity and inclusion to foster a thriving workforce.