Contract Support Manager (Hermitage)

JR United Kingdom; Northern Ireland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading utility services provider in Hermitage is seeking a Contract Support Manager to ensure operational excellence. You will collaborate with teams to analyze data, improve business performance, and enhance client relationships. The ideal candidate will have excellent communication skills and proficiency in key IT tools. This role offers a competitive salary and a comprehensive benefits package.

Qualifications

• Knowledge of DNO activities; tree cutting experience is a plus.
• Excellent communication skills, capable of visually conveying complex data.
• Proficiency in IT tools: Excel, Teams, Word, Outlook.

Responsibilities

• Identify performance trends and lead small projects to address issues.
• Work closely with the operations manager to optimize back office planning for increased productivity.
• Build strong relationships with the client to support their targets and enhance customer performance.
• Handle ad hoc requests from various departments.
• Monitor business performance and create engaging management reports.
• Participate in weekly performance meetings, supporting communication and data visualization.
• Promote good data governance and analytical rigor, presenting findings to stakeholders.
• Produce clear statistical reports on KPIs.
• Ensure accurate submission of performance reports.

Skills

Knowledge of DNO activities

Excellent communication skills

Proficiency in IT tools: Excel, Teams, Word, Outlook

Job description

Contract Support Manager (Hermitage)

Client:

Network Plus

Location:

Hermitage, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

14.08.2025

Expiry Date:

28.09.2025

Job Description:

Description
As a Contract Support Manager, you will work with the contract to ensure operational excellence. You will collaborate with the back office and operations team to extract and analyze data from various sources, supporting data-driven decision-making to improve business performance and efficiency. Your role will involve enabling informed decisions to meet performance obligations.

Key Responsibilities

• Identify performance trends and lead small projects to address issues.
• Work closely with the operations manager to optimize back office planning for increased productivity.
• Build strong relationships with the client to support their targets and enhance customer performance.
• Handle ad hoc requests from various departments.
• Monitor business performance and create engaging management reports.
• Participate in weekly performance meetings, supporting communication and data visualization.
• Promote good data governance and analytical rigor, presenting findings to stakeholders.
• Produce clear statistical reports on KPIs.
• Ensure accurate submission of performance reports.

Experience and Qualifications

• Knowledge of DNO activities; tree cutting experience is a plus.
• Excellent communication skills, capable of visually conveying complex data.
• Proficiency in IT tools: Excel, Teams, Word, Outlook.

Salary and Benefits

We offer a competitive salary based on experience along with a comprehensive benefits package.

Network Plus is an Equal Opportunity Employer that values diversity and inclusivity, welcoming applications from all backgrounds, including ex-Armed Forces personnel, reservists, and military spouses/partners.

We prioritize privacy and data security; by applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning provider of utility and infrastructure services across the UK, committed to creating an inclusive environment where all employees can thrive.