Contract Support Manager

Veolia; West Midlands Combined Authority; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading environmental services company is looking for a Contract Administrator in Solihull to monitor contract performance and manage payroll processes. The ideal candidate has strong interpersonal skills, previous customer service experience, and management skills. The role offers a competitive salary, 25 days of annual leave, and various health benefits.

Benefits

25 days of annual leave

Access to pension scheme

Discounts on groceries

24-hour access to a virtual GP

Paid leave for volunteering

Ongoing training opportunities

Qualifications

• Ability to manage stakeholders and communicate technical information effectively.
• Experience in investigating and handling complaints.
• Strong operational management skills.

Responsibilities

• Monitor contract performance and manage payroll processes.
• Ensure compliance with statutory requirements through regular reviews.
• Coordinate with stakeholders for value-for-money on the contract.

Skills

Interpersonal skills

Customer service experience

Management experience

IT literate

Job description

Salary: Up to 44,000 per annum, plus Veolia benefits

Hours: 40 hours per week, Monday to Friday, 7.30am - 4:00pm (including 30 min unpaid break)

Location: Central Depot, Moat Lane, Solihull , B91 2LW

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

- 25 days of annual leave

- Access to our company/people's pension scheme

- Discounts on everything from groceries to well known retailers

- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

- One paid days leave every year to volunteer and support your community

- Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Monitor contract performance, manage payroll processes, and ensure accurate data handling within the wasteflow system.
• Validate tonnage data and handle monthly contract invoices, including calculations of variable elements and coordination with management accountants.
• Maintain compliance with statutory requirements and company procedures through regular process reviews and reporting.
• Lead compliance efforts by managing the contract calendar and coordinating necessary compliance-related works.
• Provide support to Senior Contract Manager and Operations Managers regarding employee performance, absence management, and employment terms.
• Coordinate with internal and external stakeholders to ensure cost-effectiveness and value for money on the Contract.
• Oversee contract support systems (Elemos and Echo) to help Operational Managers achieve contract KPIs.
• Manage and maintain high performance standards within the administrative support team.
• Ensure comprehensive staff training and promote a safety-first culture throughout the contract operations.
• Monitor and improve key performance indicators including contractual KPIs, safety measures, sickness rates, and staff engagement levels.

What we're looking for;

Essential:

• Interpersonal skills for managing stakeholders at various levels and communicating technical information to non technical people.
• Previous customer service experience, investigating & dealing with complaints
• Previous management experience.
• IT literate with experience of an operational management system.

Desirable:

• First aid training / metal health first aid training
• Health and Safety legislation knowledge
• Experience of working in the waste industry.
• Previous experience working with a client team.
• Knowledge of finance and payroll systems.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.