Contract Support Manager

JR United Kingdom; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading utility and infrastructure provider is hiring a Contract Support Manager in Swindon. The role involves ensuring operational efficiency and supporting data-driven decisions by analyzing performance trends. Strong communication skills and IT literacy are essential. A competitive salary and benefits package are offered.

Benefits

Full benefits package

Qualifications

• Ability to convey complex data visually and concisely to stakeholders.
• Experience in tree cutting is a plus.

Responsibilities

• Identify trends within performance and lead projects to resolve issues.
• Work to ensure efficient planning for operational teams.
• Build relationships to improve customer performance.

Skills

Knowledge of DNO activities

Excellent communication skills

IT literacy - Excel, Teams, Word, Outlook

Job description

Contract Support Manager, Swindon, Wiltshire

Client:

Network Plus

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

14.08.2025

Expiry Date:

28.09.2025

Job Description:

Description

As a Contract Support Manager, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data-driven decisions, supporting us to reach our performance obligations on the contract.

Key Responsibilities

• Identify trends within our performance and lead small projects to tackle and resolve issues.
• Work alongside our operations manager to ensure our back office team plans work efficiently for the operational teams to increase productivity.
• Build a close relationship with the client to help drive their targets and improve customer performance.
• Handle ad hoc requests from different departments daily.
• Monitor business performance regularly; interpret data into visually engaging management reports.
• Attend weekly performance meetings, supporting the Operations team with data communication and visualization.
• Develop and promote good data governance and analytical rigor; present conclusions to stakeholders.
• Produce and present statistical information clearly against KPIs.
• Ensure the accurate submission of complete performance reports.

Experience and Qualifications

• Knowledge of DNO activities; tree cutting experience is a plus.
• Excellent communication skills, with the ability to convey complex data visually and concisely to stakeholders.
• IT literacy – Excel, Teams, Word, Outlook.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is an Equal Opportunity Employer that values diversity and does not discriminate in any protected characteristic.

We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We prioritize your privacy and security; by applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning provider of utility and infrastructure services across the UK, committed to an inclusive environment where all employees feel valued and included.