Contract Support Manager

TieTalent; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A utility services provider in Swindon seeks a Contract Support Manager to enhance operational efficiency through data analysis. This role involves working closely with the operations team to identify trends, produce reports, and build strong client relationships. Ideal candidates will have excellent communication skills, IT literacy, and experience in data governance. A competitive salary and full benefits are offered.

Benefits

Full benefits package

Qualifications

• Ability to convey complex data visually and concisely.
• Experience with data governance and analytical rigour.
• Ability to build relationships with clients.

Responsibilities

• Identify trends within performance and lead projects.
• Ensure efficient planning for operational teams.
• Build close relationships with clients for target improvement.
• Monitor business performance and produce management reports.
• Present statistical information against Key Performance Indicators.

Skills

Excellent communication skills

Data visualization skills

IT literacy

Knowledge of DNO activities

Tools

Excel

Teams

Word

Outlook

Job description

Description

As a Contract Support Manager, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data driven decisions, supporting us to reach our performance obligations on the contract.

Key Responsibilities

We are looking for someone to:

1. Identify trends within our performance and lead small projects to tackle and resolve issues
2. Work side by side with our operations manager to ensure our back office team are planning work as efficiently as possible for the operational teams to enable increased productivity
3. Build a close relationship with the client to help drive forward their targets and improve customer performance
4. Be flexible due to ad hoc requests which come in daily from different departments
5. Regularly monitor business performance; interpreting this data into visually engaging management reports
6. Attend weekly performance meetings, supporting the Operations team with the communication and visualisation of performance data
7. Develop and promote good data governance and analytical rigour; presenting conclusions to a range of stakeholders
8. Produce and present statistical information clearly and concisely against a range of Key Performance Indicators
9. Ensure the accurate submission of complete performance reports

Experience And Qualifications

• Knowledge of DNO activities, tree cutting an advantage
• Excellent communication skills, with the skill of conveying complex data visually and concisely to a range of stakeholders
• IT literate – Excel, Teams, Word, Outlook

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.