Contract Support Manager

JR United Kingdom; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company delivering essential utility services is seeking a Contract Support Manager in Reading. The ideal candidate will analyze data to drive business improvements and work closely with operations to enhance productivity while maintaining client relationships. This role offers the chance to influence strategic decisions and improve overall performance through data-driven insights.

Qualifications

• Knowledge of DNO activities preferred.
• Experience with visual data presentation is important.

Responsibilities

• Identify trends and lead projects to resolve performance issues.
• Monitor business performance and create management reports.
• Collaborate with operations manager to enhance team efficiency.

Skills

Communication skills

Data analysis

IT literacy

Tools

Excel

Teams

Word

Outlook

Job description

Description
As a Contract Support Manager, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data driven decisions, supporting us to reach our performance obligations on the contract.
Key Responsibilities
We are looking for someone to:• Identify trends within our performance and lead small projects to tackle and resolve issues• Work side by side with our operations manager to ensure our back office team are planning work as efficiently as possible for the operational teams to enable increased productivity• Build a close relationship with the client to help drive forward their targets and improve customer performance • Be flexible due to adhoc requests which come in daily from different departments • Regularly monitor business performance; interpreting this data into visually engaging management reports• Attend weekly performance meetings, supporting the Operations team with the communication and visualisation of performance data• Develop and promote good data governance and analytical rigour; presenting conclusions to a range of stakeholders• Produce and present statistical information clearly and concisely against a range of Key Performance Indicators• Ensure the accurate submission of complete performance reports
Experience and Qualifications
• Knowledge of DNO activities, tree cutting an advantage• Excellent communication skills, with the skill of conveying complex data visually and concisely to a range of stakeholders• IT literate – Excel/Teams/Word/Outlook
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

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Created on 01/07/2025 by JR United Kingdom