Contract Support Manager

JR United Kingdom; Northern Ireland; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading utility services provider in the UK is seeking a Contract Support Manager to ensure operational excellence and support data-driven decision-making. The successful candidate will identify performance trends, enhance productivity through collaboration, and present findings to stakeholders. This role is pivotal for ensuring contractual performance obligations are met, and offers a competitive salary with benefits.

Qualifications

• Knowledge of DNO activities; tree cutting experience is advantageous.
• Excellent communication skills for conveying complex data visually.
• Proficiency in IT tools, especially Excel and Teams.

Responsibilities

• Identify performance trends and lead projects to address issues.
• Monitor business performance and create management reports.
• Participate in performance meetings, assisting with data visualization.

Skills

Communication

Data Analysis

Project Management

Tools

Excel

Teams

Word

Outlook

Job description

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Description

As a Contract Support Manager, you will work with the contract to ensure operational excellence. Collaborating with the back office and operations teams, you will extract and interpret data from various sources to support informed decision-making aimed at business improvement and efficiency. This role focuses on enabling data-driven decisions to meet contractual performance obligations.

Key Responsibilities

• Identify performance trends and lead small projects to address issues.
• Coordinate with the operations manager to optimize back office planning for increased productivity.
• Build relationships with clients to support their targets and improve customer performance.
• Handle ad hoc requests from different departments daily.
• Monitor business performance and create visually engaging management reports.
• Participate in weekly performance meetings, assisting with communication and data visualization.
• Promote good data governance and analytical rigor; present findings to stakeholders.
• Produce clear statistical reports on Key Performance Indicators.
• Ensure accurate submission of comprehensive performance reports.

Experience and Qualifications

• Knowledge of DNO activities; tree cutting experience is advantageous.
• Excellent communication skills, especially in visually conveying complex data.
• Proficiency in IT tools such as Excel, Teams, Word, and Outlook.

Salary and Benefits

We offer a competitive salary based on experience, along with a comprehensive benefits package.

Network Plus is an Equal Opportunity Employer, celebrating diversity and committed to an inclusive environment. We welcome applications from all backgrounds, including ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners. Privacy and data security are paramount; by applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning provider of utility and infrastructure services across the UK, valuing diversity and fostering an inclusive workplace where every employee's contribution is valued regardless of background or circumstances.