Contract Support Manager

JR United Kingdom; Northern Ireland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading infrastructure services provider in Northern Ireland is seeking a Contract Support Manager. You will ensure optimal operational performance and collaborate with teams to support data-driven decision making. Key responsibilities include optimizing planning and building relationships with clients. Candidates should possess excellent communication skills and be proficient in software like Excel and Teams. Competitive salary and benefits offered.

Qualifications

• Knowledge of DNO activities, tree cutting experience is advantageous.
• Ability to visually convey complex data.
• Proficiency in IT tools.

Responsibilities

• Identify trends in performance and lead projects.
• Work with operations manager to optimize planning.
• Build relationships with clients to support targets.
• Monitor business performance and create reports.
• Attend performance meetings and present data.

Skills

Excellent communication skills

Data visualization

Relationship building

Analytical skills

Tools

Excel

Teams

Word

Outlook

Job description

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Contract Support Manager

As a Contract Support Manager, you will work with the contract to ensure optimal operational performance. Collaborating with the back office and operations teams, you will extract and translate data from various sources to support data-driven decision making, aiming to meet performance obligations.

Key Responsibilities

1. Identify trends in performance and lead small projects to resolve issues.
2. Work closely with the operations manager to optimize planning and increase productivity.
3. Build relationships with clients to support their targets and enhance customer performance.
4. Handle ad hoc requests from different departments.
5. Monitor business performance and create visually engaging management reports.
6. Attend weekly performance meetings, supporting communication and visualization of data.
7. Promote good data governance and analytical practices, presenting findings to stakeholders.
8. Produce and present statistical data against KPIs clearly and concisely.
9. Ensure accurate submission of complete performance reports.

Experience and Qualifications

• Knowledge of DNO activities, tree cutting experience is advantageous.
• Excellent communication skills, with the ability to visually convey complex data.
• Proficiency in IT tools such as Excel, Teams, Word, and Outlook.

Salary and Benefits

We offer a competitive salary based on experience along with a comprehensive benefits package.

Our Commitment

Network Plus is proud to be an Equal Opportunity Employer and values diversity. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners. We prioritize privacy and security of personal information in accordance with our privacy policy.

About Network Plus

Network Plus is an award-winning provider of utility and infrastructure services across the UK. We are committed to creating an inclusive environment where all employees can thrive, regardless of background or circumstances.