Contract Support Manager

Veolia Environmental Services (Uk) Plc; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading environmental services provider in the United Kingdom is seeking an experienced Contract Administrator to oversee contract performance, manage payroll processes, and ensure compliance with statutory requirements. The ideal candidate will have strong interpersonal skills, previous management experience, and a proactive approach to improvement and compliance. This role offers 25 days of annual leave, access to a pension scheme, and ongoing training opportunities.

Benefits

25 days of annual leave

Access to pension scheme

Discounts on groceries and retailers

24/7 virtual GP access

Paid volunteer day annually

Ongoing training and development opportunities

Qualifications

• Skilled in managing stakeholders and communicating technical information effectively.
• Experience in handling complaints in a customer service context.
• Proven management capabilities in operational settings.

Responsibilities

• Monitor contract performance and manage payroll processes.
• Handle monthly contract invoices and validate tonnage data.
• Ensure compliance with statutory requirements through process reviews.
• Lead compliance efforts by managing the contract calendar.
• Provide support to management in employee performance and absence management.

Skills

Interpersonal skills

Customer service experience

Management experience

IT literacy

Job description

Monitor contract performance, manage payroll processes, and ensure accurate data handling within the wasteflow system.

Validate tonnage data and handle monthly contract invoices, including calculations of variable elements and coordination with management accountants.

Maintain compliance with statutory requirements and company procedures through regular process reviews and reporting.

Lead compliance efforts by managing the contract calendar and coordinating necessary compliance-related works.

Provide support to Senior Contract Manager and Operations Managers regarding employee performance, absence management, and employment terms.

Coordinate with internal and external stakeholders to ensure cost-effectiveness and value for money on the Contract.

Oversee contract support systems (Elemos and Echo) to help Operational Managers achieve contract KPIs.

Manage and maintain high performance standards within the administrative support team.

Ensure comprehensive staff training and promote a safety-first culture throughout the contract operations.

Monitor and improve key performance indicators including contractual KPIs, safety measures, sickness rates, and staff engagement levels.

Essential:

• Interpersonal skills for managing stakeholders at various levels and communicating technical information to non-technical people.
• Previous customer service experience, investigating & dealing with complaints.
• Previous management experience.
• IT literate with experience of an operational management system.

Desirable:

• First aid training / mental health first aid training.
• Health and Safety legislation knowledge.
• Experience of working in the waste industry.
• Previous experience working with a client team.
• Knowledge of finance and payroll systems.

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you:

• 25 days of annual leave
• Access to our company/people's pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential