Contract Support Manager

Network Plus; Hermitage; On-site; GBP 35,000; Full time

Job summary

A leading company seeks a Contract Support Manager to ensure operations run optimally by analyzing data and supporting decision-making processes. This role involves close collaboration with teams to monitor performance, produce reports, and drive business improvements. Ideal for a candidate with strong communication skills and analytical capabilities.

Qualifications

• Knowledge of DNO activities, tree cutting an advantage.
• Excellent skills in conveying complex data to stakeholders.

Responsibilities

• Identify trends within performance and resolve issues.
• Monitor business performance and produce management reports.
• Build relationships with clients to improve performance.

Skills

Communication

Data visualization

Analytical

Tools

Excel

Teams

Word

Outlook

Job description

Department: SSE

Location: Hermitage

Compensation: £35,000 / year

Description

As a Contract Support Manager, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data driven decisions, supporting us to reach our performance obligations on the contract.

Key Responsibilities

We are looking for someone to:

• Identify trends within our performance and lead small projects to tackle and resolve issues
• Work side by side with our operations manager to ensure our back office team are planning work as efficiently as possible for the operational teams to enable increased productivity
• Build a close relationship with the client to help drive forward their targets and improve customer performance
• Be flexible due to adhoc requests which come in daily from different departments
• Regularly monitor business performance; interpreting this data into visually engaging management reports
• Attend weekly performance meetings, supporting the Operations team with the communication and visualisation of performance data
• Develop and promote good data governance and analytical rigour; presenting conclusions to a range of stakeholders
• Produce and present statistical information clearly and concisely against a range of Key Performance Indicators
• Ensure the accurate submission of complete performance reports
  
  

Experience And Qualifications

• Knowledge of DNO activities, tree cutting an advantage
• Excellent communication skills, with the skill of conveying complex data visually and concisely to a range of stakeholders
• IT literate – Excel/Teams/Word/Outlook
  
  

Salary And Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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