Contract Support Manager

www.findapprenticeship.service.gov.uk - Jobboard; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector organisation in Birmingham seeks an experienced Contract Support Manager to lead hospitality services for the West Midlands Police. This role involves managing a team, delivering catering services, and ensuring exceptional customer satisfaction. Candidates should have a strong background in hospitality, excellent leadership skills, and a valid UK Driving Licence. The position offers a full-time contract with evening and weekend shifts required once or twice a month.

Benefits

Opportunity for team development

Varied and rewarding work

High-profile contract

Qualifications

• Proven experience managing successful teams in hospitality or catering.
• Ability to work evenings/weekends as part of a rota.
• Full UK Driving Licence required.

Responsibilities

• Lead the hospitality and operational catering service across the WMP contract.
• Deliver excellent service across staff and delegate feeding, conferences, and events.
• Manage and support a small team, providing coaching, training, and development.

Skills

Organisational skills

Leadership skills

Customer service mindset

Financial acumen

Communication skills

Job description

Contract Support Manager

? West Midlands Area
? Full-Time | 5 over 7 working pattern - evening and weekend work is required once/twice a month
? Driving Licence Required

Are you an experienced hospitality or catering professional ready to take on a new challenge in a fast-paced, multi-site environment? We’re looking for a Contract Support Manager to join our team supporting the West Midlands Police (WMP) – ESS contract.

This is a vital leadership role overseeing operational feeding and hospitality services, deputising for the General Manager, and helping ensure exceptional service across multiple locations. From tea and biscuits to sit-down dinners for 200+ guests, no two days are the same.

What You’ll Be Doing:

• Lead the hospitality and operational catering service across the WMP contract.

• Deliver excellent service across staff and delegate feeding, conferences, and events.

• Support and deputise for the General Manager as needed.

• Manage and support a small team, providing coaching, training, and development.

• Ensure accurate stock management, cost control, and food waste reduction.

• Maintain excellent standards in health, safety, and food hygiene.

• Build strong relationships with internal departments and ensure customer satisfaction.

• Travel between contract sites – a full UK driving licence is essential.

What We’re Looking For:

Proven experience managing successful teams in hospitality or catering
Strong organisational and leadership skills
Great communication and customer service mindset
Financially savvy with excellent IT skills
Ability to work evenings/weekends (seasonal) as part of a 5-over-7 rota
Full UK Driving Licence

Desirable:

• Experience in a similar multi-site catering/hospitality role

• Knowledge of food production methods and operational catering

Why Join Us?

• Be part of a high-profile contract delivering essential services

• Varied and rewarding work with a strong focus on team development

• Opportunity to take ownership and grow in a leadership role

If you\\'re passionate about food, hospitality, and leading high-performing teams, we’d love to hear from you.

Apply now and bring your skills to a role that makes a real impact!