Contract Support Manager

Compass Group UK & Ireland; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading catering company in Birmingham is seeking an experienced Contract Support Manager to oversee hospitality and operational services for the West Midlands Police contract. The role involves managing a small team, ensuring excellent service delivery, and maintaining high standards of health and safety. Candidates should have significant experience in hospitality, strong leadership skills, and a full UK driving licence. Evening and weekend work is required.

Benefits

Opportunities for team development

Varied and rewarding work

Ownership and growth in a leadership role

Qualifications

• Proven experience managing successful teams in hospitality or catering.
• Strong organizational and leadership skills.
• Great communication and customer service mindset.
• Financially savvy with excellent IT skills.
• Ability to work evenings/weekends as part of a 5-over-7 rota.
• Full UK Driving Licence.

Responsibilities

• Lead the hospitality and operational catering service across the WMP contract.
• Deliver excellent service across staff and delegate feeding, conferences, and events.
• Support and deputise for the General Manager as needed.
• Manage and support a small team, providing coaching, training, and development.
• Ensure accurate stock management, cost control, and food waste reduction.
• Maintain excellent standards in health, safety, and food hygiene.

Skills

Team management

Organizational skills

Customer service mindset

Communication skills

Financial management

Job description

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Job Introduction
Contract Support Manager

West Midlands Area
Full-Time | 5 over 7 working pattern - evening and weekend work is required once/twice a month
Driving Licence Required

Are you an experienced hospitality or catering professional ready to take on a new challenge in a fast-paced, multi-site environment? We're looking for a Contract Support Manager to join our team supporting the West Midlands Police (WMP) - ESS contract.

This is a vital leadership role overseeing operational feeding and hospitality services, deputising for the General Manager, and helping ensure exceptional service across multiple locations. From tea and biscuits to sit-down dinners for 200+ guests, no two days are the same.
What You'll Be Doing:

• Lead the hospitality and operational catering service across the WMP contract.
• Deliver excellent service across staff and delegate feeding, conferences, and events.
• Support and deputise for the General Manager as needed.
• Manage and support a small team, providing coaching, training, and development.
• Ensure accurate stock management, cost control, and food waste reduction.
• Maintain excellent standards in health, safety, and food hygiene.
• Build strong relationships with internal departments and ensure customer satisfaction.
• Travel between contract sites - a full UK driving licence is essential.

What We're Looking For:

Proven experience managing successful teams in hospitality or catering
Strong organisational and leadership skills
Great communication and customer service mindset
Financially savvy with excellent IT skills
Ability to work evenings/weekends (seasonal) as part of a 5-over-7 rota
Full UK Driving Licence

Desirable:

• Experience in a similar multi-site catering/hospitality role
• Knowledge of food production methods and operational catering

Why Join Us?

• Be part of a high-profile contract delivering essential services
• Varied and rewarding work with a strong focus on team development
• Opportunity to take ownership and grow in a leadership role

If you're passionate about food, hospitality, and leading high-performing teams, we'd love to hear from you.

Apply now and bring your skills to a role that makes a real impact!