Contract Support / Administrator

Jones Lang LaSalle Incorporated; England; On-site; GBP 32,000 - 46,000; Full time

Job summary

JLL is seeking a Contract Support/Administrator for the West Quays Shopping Centre in Hampshire. This on-site role runs Monday–Friday, 08:00–17:00, reports to the Contract Manager, and supports hard and soft services with strict workflow discipline.

You will coordinate planned and reactive work, manage payment applications, maintain compliant records, and liaise with subcontractors and the supply chain to ensure contract performance and client satisfaction.

Qualifications

• Minimum 3 years in a similar facilities management role allocating and managing work orders.
• 3 years managing subcontractors and supply chain relationships.
• Experience handling annual budget and >£1 million of business control.
• Understanding of helpdesk and workflow processes.

Responsibilities

• Schedule and manage planned preventive maintenance and reactive work per contract and SLAs.
• Process payment applications and maintain financial and operational records.
• Provide CAFM/eLogbooks system administration and reporting support.
• Engage stakeholders, support Contract Manager, and oversee subcontractor relationships.

Skills

Customer-focused

Communication

Interpersonal skills

Attention to detail

Punctual and presentable

Tools

CAFM system

eLogbooks

Vantify

Asset management system

Job description

## Contract Support / AdministratorSolliciterenremote type: On-sitelocations: Hampshire, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ499343**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.## Contract SupportThis is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager.## Core Responsibilities**Work Order Management & Compliance**The position centers on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures.**Asset & Financial Management**You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness.**System Administration & Reporting**Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates.**Stakeholder Engagement**Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain.## Required Qualifications**Essential Experience:*** Minimum 3 years in similar facilities management role allocating and managing work orders* 3 years managing subcontractors and supply chain relationships* Recent experience contributing to business control exceeding £1 million* Proven track record supervising building engineering services and/or soft services* 3 years successful process management experience* Understanding of helpdesk/call center processes and workflow**Technical Skills:*** IT literate with demonstrable knowledge of computer-aided facilities management software* Understanding of asset management information systems* Basic commercial and budgetary understanding* Ability to operate standard office equipment**Personal Attributes:*** Customer-focused with excellent communication and interpersonal skills* Strong attention to detail* Consistently punctual and smartly presented* Computer literate with ability to complete only tasks within competency levelThe role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction.**Location:**On-site –Hampshire, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!