Contract Support Administrator

Lancer Scott Holdings Ltd; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

A construction and facilities management company in Bristol is seeking a Service Delivery Coordinator. In this role, you will manage and process client work orders, ensuring high-quality service delivery within a friendly team environment. The ideal candidate will possess a customer-focused attitude, strong attention to detail, and proficiency in Microsoft Office. Opportunities for career development are available.

Responsibilities

• Monitor shared helpdesk mailbox and respond by 4:30pm.
• Log new client requests into the system, Verisae.
• Allocate new jobs within 4 hours of receipt.
• Update ETAs in Epix and Verisae consistently.
• Raise POs against approved suppliers based on quotes.
• Ensure PO accuracy in EPIX.
• Issue work orders to subcontractors with all details.
• Chase for daily updates and return of paperwork.
• Escalate non-responsive subcontractors to RSDM.
• Assist with inbound calls from clients and subcontractors.

Skills

Customer-focused attitude

Problem solving

Attention to detail

Organizational skills

Multitasking

Proficiency in Microsoft Office Suite

Professional communication

Collaborative approach

Job description

Overview

Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol in a modern open plan office with great facilities. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk.

The purpose of the role and expectations: As the first point of contact for both internal and external clients, you will play a crucial role in supporting the business by managing and processing new and existing work orders through our internal systems. This position is a key part of the Service Delivery Team, helping to ensure we consistently deliver exceptional service to our clients. This is a busy, friendly team who pull together to meet the SLA's set by our client. You can be part of that success and we will fully support you with the right training to help you thrive.

Responsibilities

• Monitor shared helpdesk mailbox throughout the day. Mailbox to be cleared by 4:30pm every day
• Log all new client requests into the system, Verisae
• Allocate all new jobs within 4 hours of receipt
• ETAs to be updated in Epix and Verisae for 4 hour on every occasion
• Raise POs against approved suppliers upon receipt of engineer/subcontractor quotes
• Ensure PO accuracy in EPIX
• Issue work orders to subcontractors with all details
• Chase daily for updates and return of paperwork/certificate
• Escalate non-responsive subcontractors to RSDM
• Assist with answering inbound calls from client, engineers, and subcontractors

Qualifications

• A customer-focused attitude and willingness to problem solve and help.
• Strong attention to detail.
• Happy and able to work at pace and be flexible to respond to customer needs.
• Excellent organisational skill with the ability to multitask, prioritise and meet deadlines.
• Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
• A professional communication style, both written and verbal.
• A collaborative approach to contribute to team success