Contract Support

Artic Building Services Limited; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Artic Building Services Ltd in London is seeking a Contracts Support Administrator to join our M&E focused team. You will be the central contact for contract admin and helpdesk tasks, supporting the Contracts Manager and engineers to ensure smooth operation of residential contracts.

You will handle CAFM, quotes, invoicing, and reporting, coordinating reactive and planned works while maintaining SLAs and compliance.

Qualifications

• At least 2 years in a challenging S&M or FM environment.
• Proven CAFM system experience.
• Strong organisation and attention to detail.
• Excellent written and verbal communication.
• Able to prioritise and multi-task under deadlines.
• Advanced IT literacy with Word and Excel.

Responsibilities

• Provide admin support to Contracts Manager and feedback on progress.
• Act as focal point for CAFM and manage high-volume callouts.
• Raise quotes based on costing sheets.
• Track reactive and additional works with costs.
• Ensure invoicing within Artic's timeframes.
• Coordinate reactive and PPM works per contract.
• Liaise with Engineers and Subcontractors; escalate when needed.
• Audit reports for compliance and invoicing flow.
• Compile Hard FM reports for Residential and Mechanical Contracts.
• Ensure PPM data accuracy in CAFM.

Skills

CAFM system proficiency

IT literacy (MS Word & Excel)

Verbal and written communication

Organisational skills

Prioritisation & multi-tasking

Working under pressure

Adaptability

Tools

CAFM software

Job description

Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.

Job Description:

Job Description: Contracts Support Administrator

Location: London

Working Hours:Monday to Friday, 8am - 5pm

Employment Type:Permanent

Start Date:ASAP

About Artic Building Services Ltd:Artic Building Services Ltd is an established and recognised leader within the M&E (Mechanical & Electrical) and Facilities Management sector. With a robust reputation for excellence and high standards, we have successfully built a solid foundation of diverse blue-chip clients across both commercial and public sectors. We pride ourselves on delivering comprehensive and high-quality services to our partners.

About the Role:We are seeking a highly organised and proactive Contracts Administrator to join our dedicated team. This pivotal role will be instrumental in ensuring the smooth and efficient operation of our Residential Contract. You will be the central point of contact for administrative and helpdesk tasks, working closely with our engineering teams, and playing a crucial part in delivering exceptional service to both our client and the residence. This is a dynamic role requiring a meticulous approach and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Contract Support & Communication:Provide dedicated administrative support to the Contracts Manager, ensuring frequent, detailed feedback on work progress and escalating any queries or issues promptly.

Helpdesk & CAFM Management:Act as the focal point for the client's CAFM (Computer-Aided Facilities Management) system, efficiently organising and controlling a high volume of incoming callouts (100+ per day) while strictly adhering to Service Level Agreements (SLAs).

Raise all quotes accurately based on costing sheets provided by the Contracts Manager.

Track all reactive and additional works, including associated costs, ensuring transparency and accuracy.

As a custodian, ensure all works are invoiced within Artic's timeframes and are fully transparent and compliant.

Works Coordination:Coordinate, administrate, and manage both reactive and Planned Preventative Maintenance (PPM) works in line with strict contract and company performance measures.

Liaison & Escalation:Liaise effectively with Engineers and Subcontractors, ensuring works standards are maintained, and communicating progress and issues for timely escalation.

Reporting & Compliance:

Demonstrate excellent due diligence when auditing all core company and client reports to ensure compliance and facilitate fluid invoicing.

Provide essential administrative support in compiling Hard FM reports across the Residential and Mechanical Contracts.

PPM Data Management:Ensure all PPM-related items, including assets, schedules, scope of works, and inclusions/exclusions, are accurately managed and updated within our CAFM system.

Skills and Experience Required:

Proven Experience:At least 2 years of demonstrable experience working within a challenging Service & Maintenance (S&M) or Facilities Management (FM) related environment.

CAFM System Proficiency:Solid experience in using and understanding a CAFM system is essential.

Organisational Excellence:Highly logical, organised, and methodical approach to ensure 100% completion of all works.

Prioritisation & Multi-tasking:Exceptional ability to prioritise and multi-task effectively to a high level, consistently achieving strict deadlines.

Pressure Management:Proven ability to work efficiently and accurately under pressure to achieve required Client and Contract Service Levels.

Adaptability:Adaptable to a variety of works and contract demands.

IT Literacy:Advanced IT literacy in all Microsoft packages, particularly Word and Excel, with the ability to produce detailed reports.

Communication:Strong verbal and written communication skills for liaising with engineers, subcontractors, clients, and students.

Flexibility:Willingness to work overtime if and when required to meet contract demands.

Health and Safety:As a member of the Artic Building Services team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect. Your commitment to a safe working environment is paramount.

Why Join Artic Building Services?This is an excellent opportunity to join a leading and reputable company within the M&E and Facilities Management sector. You will be an integral part of a key contract, contributing directly to client satisfaction and operational success. We offer a permanent position with competitive compensation and the chance to develop your career within a supportive and dynamic environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability

What we offer

Sickness Scheme

Family Friendly Pay

Life Assurance

360 Wellbeing App - 24/7 access to GP appointments

Death in Service Insurance

Scottish widow pension

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts and other lifestyle discounts