CONTRACT - Service Delivery Manager / Technical Delivery Manager Hybrid - Leeds - £400PD Flex

Interface Recruitment UK; Leeds; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to enhance their technical function. This role involves overseeing the delivery of IT services, managing external suppliers, and leading complex projects. You will be at the forefront of service delivery, ensuring quality and efficiency while fostering strong relationships with stakeholders. If you're passionate about IT and thrive in a dynamic environment, this position offers a unique opportunity to contribute to significant projects and drive continuous improvement within the organization. Join a forward-thinking team and make a real impact in the tech landscape.

Qualifications

• Experience in service delivery management and project management.
• Strong understanding of IT technologies including LAN, WAN, and SAN.

Responsibilities

• Manage delivery of IT services from third-party suppliers.
• Ensure timely delivery of projects while managing technical risks.

Skills

Service Delivery Management

Stakeholder Management

Project Management

ITIL

Technical Direction

Education

Degree Calibre

Higher Education qualification in IT/Management

Project Delivery Qualification (Prince2)

Tools

Microsoft SQL Server

Microsoft Exchange

Job description

CONTRACT – Service Delivery Manager / Technical Delivery Manager Hybrid – Leeds – £400PD Flex

Job Title: Service Delivery / Project Manager

Education: Degree Calibre

Qualifications: ITIL and a Project Delivery Qualification

Industry: FS

Location: Leeds, City Centre

THIS ROLE IS TO COVER THE PERIOD WHILST A PERMANENT HIRE IS MADE - YOU WILL BE ABLE TO APPLY PERMANENTLY.

As part of an ever-expanding technical function, this client has identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT service provision as well as delivering, at a 'hands-on' level, IT programmes of work as part of the company's continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross-functional development, and systems integration projects.

The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high-level business case, project leadership, management, quality, and timely delivery of the project.

1. Third party supplier delivery of application services
2. Co-ordination and control of third-party supplier delivery of WAN, LAN, and telephony platforms
3. 3rd party hosted solutions
4. Desktop design and delivery

Solution Development and Delivery:

1. Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment
2. Applies significant knowledge of industry trends and developments to improve delivery of new services
3. Recognizes system deficiencies during the delivery process and liaises with technical SMEs to implement effective solutions.
4. Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
5. Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff, and business change project management.
6. Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
7. Communicates and enforces standards
8. Performs design reviews and mentors members of the virtual team.
9. Manages technical resources within budget and project schedule.
10. Operates at company level, providing consultancy and direction to internal and external resources.
11. Manages supplier interaction and expectations regarding delivery effort.
12. Develops strong relationships with internal stakeholders
13. Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.

Technical Expertise:

1. Good technical understanding of IT technologies across:

• LAN
• WAN
• SAN
• Microsoft operating systems and application stacks e.g. MS server SQL databases, MS exchange email.

Has worked in a pressured environment managing teams from internal and external parties.

Delivered complex and multi-work stream IT technical projects

Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.

Resolves and/or escalates issues in a timely fashion.

Understands how to communicate difficult/sensitive information tactfully.

Qualifications:

1. ITIL
2. Higher Education qualification in IT/Management or work-based experience
3. Ideally holds a Project delivery qualification (Prince2)