Contract & Relationship Manager

Danaher - Global; Gloucester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global leader in clinical diagnostics is seeking a Contract & Relationship Manager. This role involves oversight of complex contracts and delivering excellent customer service while managing multiple stakeholders. The ideal candidate must have strong negotiation skills and be willing to travel 70% of the time within the West of England region. A valid driver's license is required. Join a team that values innovation and customer commitment.

Benefits

Comprehensive health care program

Paid time off

Qualifications

• Knowledge of Managed Services with account management experience.
• Excellent customer service, business management techniques, and negotiation skills.
• Experience handling complex projects with multiple stakeholders.
• Outstanding planning and organizational skills.
• Understanding of public procurement and supplier management.

Responsibilities

• Oversee governance and oversight of multiple complex contracts.
• Monitor sub-contractor contract compliance and take appropriate actions.
• Draft contract documents as needed.
• Provide excellent customer experience to create loyalty.
• Manage performance and financial statistics for contract improvements.

Skills

Customer service

Negotiation skills

Planning and organizational skills

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

The Contract & Relationship Manager is responsible for the full ownership of the governance and oversight of multiple complex contracts. They will oversee the provision of contractual services delivered to our customers, aligning with our mission and values.

This position reports to the Managed Service Contracts Manager and is part of the Managed Service Contract Team. The role will be working remotely to cover the West of England region.

In this role, you will have the opportunity to:

• Undertake all aspects of contract evaluation and governance
• Monitor sub-contractor contract compliance to detail Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
• Draft standard contract documents such as non-disclosure agreements, change control documents, Framework schedules, etc. as and when required
• Provide excellent customer experience, being knowledgeable about your job, having pride in yourself and your abilities, and giving the customer your best to create loyalty and stand out among the rest
• Manage performance and financial statistics for both Beckman Coulter and sub-contractors and investigate all opportunities to control and drive down costs, whilst pursuing continual improvements in performance.

The essential requirements of the job include:

• Knowledge of Managed Services with account management experience, delivering and monitoring contract performance / compliance
• Excellent customer service, business management techniques and negotiation skills with negotiation principles experience
• Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas
• Outstanding planning and organisational skills with evidence of creation and execution of successful strategic plans and contract performance
• An understanding of public procurement and supplier management in a laboratory setting.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – the role requires 70% travel, within the West of England territory. Some wider travel with overnight stays may be required
• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Tender proposal management
• Procurement and supply chain process

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefits that add value to our lives. Whether it’s a health care program or paid time off, our benefits contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.