Contract Operations Manager

Culina Group; Blyth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Great Bear, part of the Culina Group, is seeking a Contract Operations Manager for their new site in Harworth. The role involves ensuring customer satisfaction, driving operational excellence, and leading a dedicated team within a dynamic logistics environment. The successful candidate will have a strong background in third-party warehousing, proficient leadership skills, and a proven ability to enhance customer relationships.

Benefits

Annual Leave – 25 days plus bank holidays

Company Bonus – Reward for achieving goals

Private Medical Cover – Via Bupa

Pension Scheme – 5% employee and 8% employer contributions

Life Assurance – 4x your annual salary

Wellness – 24/7 Employee Assistance Programme

Eye Care Vouchers – Savings on eye tests

Reward & Recognition – Employee of the Month/Year

Everyday Discounts – Over 50 retailer discounts

Qualifications

• Proven track record in high-volume warehousing and logistics.
• Experience with Open and Closed book contracts.
• Ability to motivate and lead teams effectively.

Responsibilities

• Deliver and develop customer contracts, ensuring business targets are met.
• Manage and develop client relationships through regular reviews.
• Promote a culture of innovation and continuous improvement.

Skills

Communication

Leadership

Customer Relationship Management

Problem Solving

Numerical Skills

Education

Degree level education

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer-centric service focus is delivered through a site-level empowered culture.

Job Description

An exciting opportunity has arisen for a Contract Operations Manager at our brand new site in Harworth!

Joining the site management team, the Contract Operations Manager is responsible for delivering and developing the customer contract, ensuring that strategies and business plans are in place to achieve targets, drive business performance, and growth to benefit both the business and customer. The Contract Operations Manager will be customer-centric, thrive under pressure, and motivate and lead the team.

Key Duties

1. Ensuring all day-to-day operational requirements consistently meet the customers’ expectations.
2. Exceeding customer key performance measures, holding regular customer reviews, and managing and developing client relationships.
3. Managing and developing the existing management teams and employee relations.
4. Developing and implementing new initiatives and projects with the customer.
5. Promoting a culture of innovation and continuous improvement to deliver best-in-class operations.
6. Preparing customer annual budgets and working within those financial boundaries whilst delivering improved financial performance.
7. Managing Health & Safety, Personnel issues, and Facilities across all sites.

Qualifications

• Ideally educated to degree level with a proven track record within the 3rd Party warehousing and logistics sector, possessing enthusiasm and commitment.
• A demonstrable track record in managing high-volume, service-driven warehouse operations for FMCG customers.
• Experience working closely with customers, with examples of relationship improvements.
• Excellent communication skills, able to converse at all levels including shop floor, senior management, and customers.
• Successful leadership of teams, with positive personal qualities and attributes.
• Enthusiasm, drive, and commitment, with creativity and ability to think outside the box.
• Experience with Open and Closed book contracts, with good numerical and commercial skills.

Additional Information

We are committed to making Great Bear a great place to work, promoting diversity and employee development. Our benefits include:

• Annual Leave – 25 days plus bank holidays.
• Company Bonus – Reward for achieving goals through our bonus scheme.
• Private Medical Cover – Via Bupa for clinically appropriate care.
• Pension Scheme – 5% employee and 8% employer contributions.
• Life Assurance – 4x your annual salary.
• Wellness – 24/7 confidential Employee Assistance Programme.
• Eye Care Vouchers – Savings on eye tests and glasses.
• Reward & Recognition – Employee of the Month/Year, long service awards.
• Everyday Discounts – Over 50 retailer discounts.

If you meet the requirements and are seeking your next career opportunity, please apply now to join our #WinningTeam.