Contract Operation Lead

TLT LLP; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A dynamic law firm in Bristol seeks a senior-level Operations Lead to oversee the transition of the Mortgage Enforcement Lender Sales team. The role demands proven experience in business management, project delivery, and transformation leadership. Responsibilities include managing workstreams, ensuring client service excellence, and implementing operational improvements. Ideal candidates will possess strong communication and leadership skills, with law firm experience preferred. An excellent opportunity to contribute to a recognized and growing firm.

Qualifications

• Proven track record in business management within volume businesses.
• Experience in large-scale transformation and process optimisation.
• Ability to manage multiple workstreams effectively.

Responsibilities

• Lead operational delivery of the MELS transition programme.
• Identify and implement short-term process improvements.
• Serve as a liaison between MELS team and senior leadership.

Skills

Strategic thinker

Strong execution skills

Creative problem-solving

Exceptional communication skills

Interpersonal skills

Leadership skills

Job description

We are recruiting a senior-level Operations Lead to oversee the operational transition of the Mortgage Enforcement Lender Sales (MELS) team into its new Target Operating Model (TOM). This role is pivotal within a high-volume, fast-paced environment, collaborating closely with partners and senior leaders across MELS, the Banking and Lender Sales Group, and the wider firm.

The ideal candidate will have a proven track record in business management, project and change delivery, and transformation leadership within volume businesses. Responsibilities include managing multiple workstreams, embedding change, and ensuring operational stability and client service excellence during the transition.

This position is based in Bristol and offers a day rate via an Umbrella company. We seek candidates available on no more than a 2-week notice due to the urgency of the role.

Key Responsibilities:

Leadership & Programme Oversight

• Lead the operational delivery of the MELS transition programme, aligning with strategic objectives and TOM design.
• Develop and maintain the transition plan and timeline.
• Identify interim and long-term optimisation strategies.

Business Management & Operational Excellence

• Review, identify, and implement short-term process improvements to modernise the volume delivery centre.
• Design long-term transformational improvements to optimise processes for efficiency and productivity, mapping implementation plans.
• Act as a subject-matter expert, handling enquiries, developing action plans, and supporting communication strategies.

Stakeholder Engagement & Communication

• Serve as a liaison between the MELS team, senior leadership, and wider stakeholders.
• Draft and deliver clear communication and presentation materials.
• Build strong relationships across the firm to enhance responsiveness and operational alignment.

Essential Experience:

• Success in a senior business management or operations role, preferably in volume financial services or legal operations.
• Strong background in project and change management, with experience in large-scale transformation and process optimisation.
• Experience working with executive leadership and managing cross-functional teams in high-volume settings.

Skills & Attributes:

• Strategic thinker with strong execution skills and creative problem-solving abilities.
• Deep understanding of volume business operations and procedures.
• Excellent organisational and planning skills, capable of managing multiple workstreams.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to influence stakeholders at all levels, including fee earners and business services teams.
• Law firm experience is preferred.

About TLT

TLT is a fast-growing, innovative law firm committed to helping clients stay ahead. With over 1,800 staff across the UK and international partners, we serve high-profile clients in various sectors. Recognized as Law Firm of the Year at the 2023 Legal Business Awards, we pride ourselves on our open, collaborative culture that values diversity and inclusion.

We are dedicated to creating a supportive environment that encourages everyone to be their authentic selves and contribute meaningfully. We welcome applications from all qualified individuals and provide reasonable adjustments to support accessibility during the recruitment process.