Contract Offshore IT Analyst / Consultant / Engineer - Inside & Outside IR35

ZipRecruiter; Aberdeen City; On-site; GBP 100,000 - 125,000; Full time

Job summary

A technology solutions provider is looking for an experienced IT Analyst in Aberdeen City. The role involves providing remote and face-to-face support while ensuring incidents are logged and assigned correctly. Candidates should have experience in end-user computing and a strong customer service mindset. This position offers a great working environment and opportunities for career development.

Benefits

Enhanced day rates

Opportunities to engage with talented colleagues

Investment in training and career development

Qualifications

• Experience in end-user computing or desktop support roles.
• Experience delivering services in off-shore settings with relevant H&S certifications.
• Ability to respond timely to incidents and support requests.

Responsibilities

• Provide remote and face-to-face support to customers.
• Ensure incidents and requests are logged and assigned correctly.
• Work with IT teams to resolve desktop issues.

Skills

Remote and face to face support

Customer service mindset

Excellent communication skills

Job description

Overview

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

As the pre-eminent provider of Digital Platform solutions to the UK Energy sector, we have a wide range of contract opportunities across deployment, integration and transition projects working with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers.

If you are an experienced UK based IT Analyst, Consultant or Engineer with current BOSIET, MIST certifications please make an application today.

Qualifications

• Providing remote and face to face support to customers in a professional, knowledgeable manner,
• Experience delivering services and support in off-shore settings and holding relevant H&S certifications.
• Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team,
• Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
• Previous experience in end-user computing (EUC) or desktop support roles, either in office-based or field-based settings
• Experience working across multiple sites or customer environments is helpful
• A customer service mindset with excellent communication skills

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.

These contract roles attract enhanced day rates, a great working environment and opportunities to engage with talented colleagues across a range of interesting projects.