Contract Manager - Retrofit

Midland Heart; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading housing association seeks a Contract Manager for Retrofit projects in Birmingham. This role focuses on delivering energy efficiency upgrades, ensuring tenant satisfaction, and managing a high-performing team. Candidates should have strong technical experience and leadership skills.

Qualifications

• Significant technical experience in construction or maintenance related contract management.
• Experience managing budgets and completing financial administration.

Responsibilities

• Leading and managing a high-performing team of Surveyors.
• Conducting property inspections and collecting detailed data.
• Monitoring contractor performance and managing budgets.

Skills

Leadership

Communication

Education

HNC or equivalent qualification

Job description

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Join to apply for the Contract Manager - Retrofit role at Midland Heart

We're a housing association…that's the obvious way to label us and of course you're not wrong. But you might also think of us as a commercially successful, £232million turnover property business with 29% operating surplus, a portfolio of over 35,000 homes worth c.£4billion, with a real focus on and dedication to providing quality services to the people living in them. If you see us as the latter, read on…

Our Contract Manager (Retrofit) is a role with real purpose. You'll play a central part in delivering energy efficiency upgrades that make our homes greener, more sustainable, and more comfortable – all while ensuring that our tenants are informed, engaged, and supported every step of the way.

Why This Role Could Be a Great Fit for You:

• Make a difference – Your work will directly contribute to reducing carbon emissions and fuel poverty.
• Own the process – From pre-contract planning to site inspections and reporting, you'll drive retrofit delivery from the ground up.
• Work with people – Build trusted relationships with tenants, contractors, and colleagues to ensure smooth, customer-focused projects.
• Keep learning – Whether you're a qualified Retrofit Assessor or working toward it, you'll be part of a team that values knowledge-sharing and innovation.
• Shape the future – Bring your technical and contract management skills to a programme that's vital to our long-term sustainability strategy.
  
  

What's the role? Responsibilities include, but aren't limited to:

• Leading and managing a high-performing team of Surveyors.
• Conducting property inspections and collecting detailed data to assess retrofit needs.
• Identifying appropriate energy-saving measures and working with our contractors to deliver them in line with PAS 2035.
• Monitoring contractor performance, managing budgets, and producing reports that keep our retrofit strategy on track.
• Engaging and communicating with tenants to explain upcoming works, manage expectations, and ensure smooth delivery.
• Ensuring compliance with Health & Safety, CDM, and retrofit legislation.
• Working closely with internal teams and external partners to deliver a programme that meets energy efficiency and tenant satisfaction goals.
  
  

Our ideal candidate? Your CV and cover letter will highlight:

• A relevant HNC or equivalent qualification, or significant equivalent work experience.
• Significant technical experience in construction or maintenance related contract management.
• Experience managing budgets and completing the associated financial administration.
• You will be an excellent people manager, with a proven ability to lead and motivate your team to achieve challenging targets and objectives, using your excellent communication skills and ability to build strong professional relationships.
  
  

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? Please see link to a full Role Profile attached. Applying is easy - simply register on our candidate portal and submit your CV and Cover Letter. Please be advised that suitable candidates will be invited to participate in an assessment shortly after applying. We reserve the right to cease recruitment activity prior to the stated close date, should an appointable candidate be identified.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Recruitment Agencies: Midland Heart only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our Resourcing team. We do not pay agency fees when speculative and unsolicited CVs are submitted to any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Midland Heart will be deemed evidence of full and unlimited acceptance of this approach.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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