Contract Manager - Responsive Repairs

www.findapprenticeship.service.gov.uk - Jobboard; Liverpool; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading maintenance services provider in Liverpool seeks an experienced Contract Manager for Responsive Maintenance. You will lead a team, manage a £12 million budget, and ensure compliance and customer satisfaction across services. Ideal candidates will have strong leadership skills and relevant qualifications in maintenance or construction. This high-impact role requires excellent financial management and a focus on health & safety.

Qualifications

• Proven experience in managing large-scale responsive/reactive maintenance operations.
• Strong leadership skills with the ability to manage multi-disciplinary teams.
• A strong focus on health & safety and customer care.

Responsibilities

• Lead and manage the delivery of responsive maintenance across properties.
• Oversee a budget of approximately £12 million.
• Ensure adherence to all regulatory standards.

Skills

Leadership skills

Financial management

Project management

Problem-solving skills

Communication skills

Education

Relevant construction or maintenance qualification (e.g., HNC/HND, NVQ Level 4/5)

Job description

Job Advert

Are you a driven and experienced leader in responsive maintenance operations? Join HMS, part of Torus Group, as a Contract Manager
– Responsive Maintenance and play a key role in delivering first-class maintenance services to over 40,000 homes across the
Northwest.



Reporting to the Head of Reactive Maintenance, you will be responsible for the strategic and operational delivery of our
responsive maintenance service. Managing a team of over 130 staff and a £12m annual turnover, you will ensure customer
satisfaction, cost control, and compliance across all activities.



This is a high-impact leadership role where you’ll be accountable for team management, subcontractor relationships, financial
control, customer service and health & safety governance across a busy, fast-paced department.



What you will be doing:



* Lead and manage the delivery of responsive maintenance across domestic and commercial properties.
* Manage a team of operational staff and subcontractors ensuring high performance, compliance, and service excellence.
* Oversee a budget of approximately £12 million with clear surplus targets.
* Drive continuous improvement across service delivery, customer satisfaction, technology adoption and operational efficiency.
* Ensure adherence to all regulatory standards (including Fensa, Firas, and CDP compliance).
* Represent HMS as the ‘Contractor’s Representative’ and act as a visible leader across internal and external stakeholders.



What We’re Looking For



* Proven experience in managing large-scale responsive/reactive maintenance operations.
* A relevant construction or maintenance qualification (e.g. HNC/HND, NVQ Level 4/5).
* Strong leadership skills with the ability to manage multi-disciplinary teams and develop a performance-led culture.
* Experience with financial management and service contract governance.
* Excellent communication, project management, and problem-solving skills.
* A strong focus on health & safety and customer care.
* Full UK driving licence.



Interview Process:



* The selection process will consist of a competency-based interview.







Additional Information:




Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:







* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s










Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.