Contract Manager - Repairs and Voids

Howells Solutions Limited; London; On-site; GBP 65,000 - 80,000; Full time

Job summary

A leading Social Housing Repairs & Maintenance Contractor seeks a Contracts Manager to oversee a team in London. The role focuses on managing repairs and maintenance services while ensuring compliance with quality standards and enhancing resident satisfaction. This permanent position offers a competitive salary plus additional packages.

Qualifications

• Experience in a management role within social housing.
• Strong financial acumen with budget handling capabilities.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and manage the repairs and maintenance of client properties.
• Ensure compliance with housing quality standards and regulations.
• Develop effective relationships with stakeholders and address complaints.

Skills

Management

Budget Management

Customer Relationship Management

Compliance

Problem Solving

Job description

Contracts Manager - Social Housing

Up to 65k - 80k plus package - Permanent

Based in London

We are working with an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in London. The key function of this role is to manage the team of Mangers, Supervisors and trades delivering the repairs and void service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

Additional duties include:

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.

Please apply online or call Mia on (phone number removed).