Contract Manager (IT&S)

Sopra Steria Group; Salford; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Contract Manager to oversee IT service management within the NHS Shared Business Services. This role is pivotal in ensuring that critical IT infrastructure operates smoothly, meeting customer expectations and contractual obligations. You'll enjoy a flexible work environment with a mix of office and remote work, as well as opportunities for professional development. Join a team that values wellbeing and work-life balance while contributing to meaningful projects that enhance healthcare services. If you're passionate about service excellence and want to make a difference, this is the perfect opportunity for you.

Benefits

£5,400 car allowance

25 days annual leave

health cash plan

private medical

life assurance

pension

flexible benefits fund

Qualifications

• Experience in service delivery and contract management is essential.
• Skilled in continuous improvement methodologies like LEAN and Six Sigma.

Responsibilities

• Plan and coordinate business services to meet contractual commitments.
• Manage service delivery and report issues in a timely manner.

Skills

IT service management

contract management

service delivery

LEAN methodologies

Six Sigma

team management

Job description

Would you like to take on a high-impact role where your IT service management knowledge and contract management experience ensure the smooth operation of critical IT infrastructure?

NHS Shared Business Services are looking for a Contract Manager to work within the Innovation and Technology Solutions team, providing one or more business services to our NHS end customers. You will be responsible for meeting customer and organisation expectations and contractual obligations, within timescales, costs, resource utilisation, and service levels.

We put our people’s wellbeing at the heart of everything we do — because we know that flexibility and work-life balance are key to building a happy, high-performing team! You will spend 2 days working in our modern collaborative office in Salford and 3 days working from home. There will also be occasional travel to our client sites.

What you will be doing:

1. Planning, scheduling, and coordinating the defined business services, delivering to agreed timescales, budget, acceptance criteria, quality criteria, and contractual commitments.
2. Reporting and raising service issues in an appropriate and timely fashion and initiating swift corrective action where required.
3. Dealing with enquiries from customers related to the results/performance of the business service for which the manager is responsible.
4. Assisting customers to develop business processes in support of new products and services, or in response to systems changes.
5. Taking part in projects, providing support to working parties and advice on developments in the relevant service lines managed.

What you will bring:

1. Experience of leading all aspects of service delivery. This will include service definition, service level management, reporting, audits, and change control (with both customers and suppliers).
2. Skilled in identifying continuous improvement opportunities and contributing to projects using established methodologies such as LEAN and Six Sigma.
3. Leads by example in identifying and managing business risks and issues, fostering a culture of accountability and open communication to ensure timely and effective reporting across the team.
4. Staying ahead of client developments which may have an impact on the business services provided.
5. Managing, coaching, and mentoring a large team.

Employment Type: Full-time, Permanent
Location: Salford
Security Clearance Level: DBS
Internal Recruiter: Rachel
Salary: Up to £60,000 per annum (Depending on experience)
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, health cash plan, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement, and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team, and individual level.

Would you like to join us on our journey?