Contract Manager (Estates / Environmental Services), MIDLAND HEART HOUSING

Guardian Jobs; Birmingham; On-site; GBP 53,000; Full time

Job summary

A leading organization in the housing sector is looking for a Contract Manager to oversee estates and environmental services. This role involves managing service contracts, leading a team, and ensuring high-quality service delivery. The ideal candidate will have strong stakeholder engagement skills and a customer-focused approach. The position offers a competitive salary and excellent benefits while contributing to safe and thriving communities.

Benefits

Competitive salary

Excellent benefits

Qualifications

• Proven contract management experience required.
• Experience in managing environmental and estates management services.

Responsibilities

• Lead procurement, management, and monitoring of service contracts.
• Manage and develop a team of Contract Officers and Administrators.
• Ensure tenant involvement and resolve issues.

Skills

Customer-focused

Stakeholder engagement

Organizational ability

Job description

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Contract Manager (Estates / Environmental Services)

Location: Birmingham B15 1LZ

Salary: £52,120 per annum

Hours: 35 hours per week

Contract: Permanent

We are seeking a Contract Manager to join our Housing Management team, supporting the delivery of safe and thriving communities. This role is ideal for an experienced Estates/Environmental Services professional passionate about providing safe, well-maintained homes.

You will lead on procurement, management, and monitoring of service contracts, ensuring high-quality service delivery, continuous improvement, and performance reviews. You will also manage and develop a team of Contract Officers and Administrators.

Tenant involvement is central to this role; you'll ensure tenants are informed about contract performance and variations, and liaise with them to resolve issues. You will also provide performance data for reports.

Our ideal candidate is customer-focused, skilled in stakeholder engagement, and experienced in managing environmental and estates management services, such as grounds maintenance, cleaning, and waste management. Proven contract management experience, team leadership skills, and organizational ability to handle multiple contracts are essential.

This role involves working 3 days per week on-site at various locations including Midland Heart sites and community locations.

About Midland Heart: We are a values-driven organization committed to making a positive impact. We offer a competitive salary, excellent benefits, and opportunities to shape service delivery. We are proud to be recognized in The Sunday Times Best Places to Work.

Application deadline: midnight on Sunday, 1st June 2025. Apply via our candidate portal with your CV and Cover Letter. We are a Disability Confident Employer and welcome discussions on adjustments needed for success.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Housing, Facilities Management