Contract Manager – Reactive Repairs

Recruitment Avenue; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

An exciting opportunity has arisen for a contracts manager to oversee planned and reactive maintenance in a dynamic environment. This role focuses on delivering high-quality service while ensuring customer satisfaction, managing budgets, and adhering to health and safety standards. The ideal candidate will have a strong background in contract management and customer care, with a practical understanding of the challenges presented by properties requiring urgent repairs. Join a forward-thinking company where your expertise will make a significant impact on service delivery and client relationships.

Qualifications

• Minimum of 3 years’ experience in contract management.
• Strong understanding of budget management and health & safety.

Responsibilities

• Manage delivery of reactive maintenance and repairs.
• Ensure excellent customer satisfaction and compliance with SLAs.
• Monitor budgets and handle technical escalations.

Skills

Health & Safety

Contract Management

Customer Care

Budget Management

Technical Knowledge

IT Literacy

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Contract Manager – Reactive Repairs

Job Location: London

Salary: £45k-£50k

An exciting opportunity has arisen for a contracts manager to work on planned and reactive maintenance, repairs and refurbishments.

You will ensure successful operational delivery, with a focus on quality of work, value for money and customer satisfaction.

You will be dealing with properties that have fire and water damage. The clients will be demanding so great customer service is essential.

Responsibilities

• Delivery of reactive maintenance and repairs
• Ensure excellent customer satisfaction
• Planning and managing of reactive and planned maintenance work to ensure SLA and KPI standards are maintained at all times
• Quoting works
• Giving detailed breakdowns and possible exclusions and limitations
• Monitoring budgets and contract financials
• Dealing with technical escalations
• Health and safety management
• Managing accuracy of job information
• Knowledge of statutory requirements and current legislation
• Develop and review service levels to ensure programme deadlines and financial targets are achieved.

Experience/knowledge required

• Demonstrate expertise in key areas such as Health & Safety, Contract Management and Partnering.
• Strong understanding of budget management
• Excellent technical knowledge across areas such as Voids, Responsive and Reactive repairs, health & safety
• A practical understanding of what constitutes excellent customer care
• Good understanding of schedule of rates
• Experienced and expertise within contract management
• Minimum of 3 years’ experience in a similar role
• IT literate with packages such as Microsoft Word and Excel