Contract Manager - 2714

Greater Anglia; Norwich; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Travel discounts

International travel after 12 months

GA Hapi App discounts

Annual discount vouchers for family/fn

Wellbeing support

DC pension with upgrade option after 2

Family-friendly policies

Cycle to work

Tech purchase scheme

Job summary

Greater Anglia is seeking a Contract Manager to oversee contractual commitments with our maintenance provider from Norwich Crown Point Depot. You will be the primary link for contract interpretation, ensuring value for money and compliance while supporting depot teams to achieve outcomes.

The role requires demonstrable contract management experience, strong negotiation and stakeholder engagement skills, and the ability to manage multiple work streams under pressure.

Qualifications

• Experience managing commercial or service contracts in regulated environments.
• Knowledge of contract management principles, compliance, and variations.
• Experience managing supplier relationships and SLAs.
• Experience chairing meetings with internal/external stakeholders.
• Financially and commercially aware, including budgets and reports.
• Strong written and verbal communication skills.
• Collaborate with diverse teams to drive ongoing value for Greater Anglia.
• Team spirit and a proactive can-do attitude.

Responsibilities

• Ensure the maintenance provider delivers against all contractual obligations.
• Maintain processes to analyse, record and report on contract KPIs.
• Review supplier requests and ensure contractual compliance.
• Negotiate, manage, and implement contract variations.
• Chair contract review meetings with key stakeholders.
• Support management of secondary agreements as required.
• Collate and review contract KPIs with internal/external teams.
• Act as the contractual representative for Greater Anglia.
• Produce regular internal reports and performance updates.
• Identify opportunities to drive business improvement and value.
• Manage costs effectively and seek best-value solutions.
• Review financial reports to support informed decisions.
• Travel across the Greater Anglia network as required.

Skills

Contract management

Commercial awareness

Stakeholder engagement

Negotiation

Financial reporting

Education

HNC / Degree

Job description

Contract Manager - 2714

Application Deadline: 11 September 2026

Department: Engineering

Employment Type: Permanent - Full Time

Location: Norwich Crown Point Depot

Reporting To: Adam Ferguson

Description

Role Details

• Please note that applicants must be 18 years of age or older
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
• 37-hour working week based at Norwich Crown Point Depot
• Hybrid working pattern, giving you a balance of home and office-based work
• Preferably are HNC / Degree level qualified with experience in contract management and negotiations
• Preferably have engineering and or train maintenance experience
• Competitive salary

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

As Contract Manager, you'll be the key link between Greater Anglia and our maintenance provider, ensuring contract commitments are delivered effectively and consistently. Acting as the primary point of contact for the provider's contract team, you'll provide expert guidance on contract interpretation and application, supporting depot teams to achieve the best outcomes while ensuring compliance and value for money.

Key Responsibilities

• Ensuring the maintenance provider consistently delivers against all contractual obligations.
• Maintaining robust processes to analyse, record and report on key contract deliverables and performance measures.
• Reviewing and challenging supplier requests, responding fairly and reasonably while ensuring contractual compliance.
• Negotiating, managing, and implementing contract variations.
• Leading and chairing contract review meetings with key stakeholders.
• Supporting the management of secondary agreements as required.
• Collating and reviewing contract KPIs, working collaboratively with internal and external teams.
• Acting as the contractual representative for Greater Anglia.
• Producing regular internal reports and performance updates.
• Identifying opportunities to drive business improvement and add value.
• Managing costs effectively and continuously seeking best-value solutions.
• Collating and reviewing financial reports to support informed decision-making.
• Travelling across the Greater Anglia network as required.

Skills, Knowledge & Expertise

What we are looking for :

• Demonstrable experience managing commercial or service contracts within a regulated or operational environment.
• An understanding of contract management principles, including contract compliance, performance monitoring, and contract variations.
• Experience of managing supplier relationships and holding providers accountable against contractual obligations and service level agreements (SLAs).
• Experience chairing meetings and engaging with a wide range of internal and external stakeholders.
• Financially and commercially aware, with experience reviewing budgets, costs and financial reports.
• Foster a friendly and approachable demeanour while effectively communicating through written and verbal channels.
• Collaborate with diverse teams to drive ongoing value for Greater Anglia.
• Have team spirit and bring their unique self to strengthen our team and foster a positive work environment.
• Manage multiple work streams and deadlines while remaining calm under pressure, adeptly handling situations with a proactive "can-do" attitude.
• Possess effective negotiation skills.
• Demonstrate astute contractual and commercial awareness.

Job Benefits

What's In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 11th September 2026

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?