Contract Manager

M Group Ltd; United Kingdom; Remote; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Contract Manager to lead their Metering team. This role offers the opportunity to ensure excellent service delivery, manage contracts, and build strong relationships with clients. You will be at the forefront of maintaining high customer satisfaction while analyzing performance data and implementing improvements. With a commitment to safety and client-centric solutions, this position allows for professional growth in a supportive environment. Join this forward-thinking company and make a significant impact in the energy sector.

Benefits

Matched pension scheme

Online GP service

Employee assistance programme

Retail discounts

Life assurance

Cycle to work scheme

Enhanced parental leave

Reward and recognition scheme

25 days annual leave

Qualifications

• Proven track record in customer-focused environments.
• Understanding of contract law and compliance.

Responsibilities

• Oversee contracts and ensure customer expectations are met.
• Collaborate with teams to deliver superior service.

Skills

Customer Relationship Management

Contract Management

Data Analysis

Performance Evaluation

Leadership

Education

Bachelor's Degree

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.

Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.

Want to come and be a part of it?

What will you be doing?

Are you a dynamic leader with a passion for ensuring excellent service delivery? We are seeking a Contract Manager to oversee contracts, ensuring all obligations are met and customer expectations are exceeded. Do you thrive on building positive relationships and identifying opportunities to expand services? As the initial escalation point for customer issues, you'll collaborate with the Head of Customer and Operational teams to deliver superior service. Are you skilled in performance evaluations and data analysis? You'll conduct regular assessments, generate reports, and implement improvements. Ready to anticipate and mitigate risks while staying ahead of industry changes? Join us to reinforce our commitment to excellence and client satisfaction.

Please note that although this role is remote working there will be regular occasions where you will be required to travel to the Newcastle Office for meetings.

What you’ll bring

• Valid UK driving licence - You must have held your licence for 1 year and have less that 6 points

• Proven track record of leading in customer-focused environments, cultivating effective relationships with clients and managing commercial contracts

• Able to demonstrate a keen understanding of customer need and preferences, contributing to high levels of client satisfaction

• Effective team player with demonstrated leadership skills and a commitment to delivering results

• An understanding of contract law and legal frameworks to ensure compliance would be an advantage

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• 25 days annual leave plus bank holidays

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’reresponsibleand go further for our people, clients, communities and the planet
• We’reopenand seek new and better ways of exceeding expectations
• We’retogetherand as one team; the whole is greater than the sum of the parts
• We’reambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupE #LI-DA1 INDNAT