Contract Manager

TN United Kingdom; Southend-on-Sea; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Contract Manager to oversee multi-site operations in commercial maintenance. In this pivotal role, you will ensure exceptional client satisfaction while managing a dedicated team. Your expertise will drive the successful completion of contracts and enhance service delivery across multiple locations. This opportunity offers a blend of office and home-based work, with travel to various sites as needed. If you thrive in a fast-paced environment and possess strong leadership skills, this is the perfect role for you to make a significant impact.

Qualifications

• Experience managing multi-site contracts in building maintenance.
• Strong people management and problem-solving skills.

Responsibilities

• Ensure high client satisfaction and manage contract development.
• Lead the site team and ensure KPIs/SLAs are met.

Skills

Team Management

Problem Solving

Communication Skills

Education

Recognised apprenticeship

C&G, HNC/HND qualification

Job description

Contract Manager – Multi Site - Commercial Maintenance – London - up to 65k plus travel

Would you like to work for an established, stable building maintenance contractor?

Do you have experience of managing multi-site contracts?

If so, this could be the role for you...

One of the established names in the commercial building maintenance industry is looking to recruit a multi-site contract manager to cover a number of key commercial properties in and around Central London.

They are looking for a Contract Manager who will be able to provide first-class customer service and be able to organise, manage, and motivate their team.

Time will be spent during the working week based out of either the East London office or home with travel to each of the locations as and when needed.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in-depth knowledge of the contract is maintained and demonstrated in the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

• Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
• Proven experience and involvement in managing mobile businesses.
• A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.