Contract Manager

Serco; Sileby; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Competitive holiday

Pension scheme (up to 6% contributory)

Extensive training & apprenticeships

Wellbeing & health services

Employee discounts

Volunteer days

Inclusive employer networks

Job summary

Serco is seeking a Contract Manager for Mountsorrel Depot to lead the delivery of waste, recycling and street cleansing services across Charnwood. This role focuses on operational performance, people leadership and financial accountability to ensure safe, efficient and community-focused service delivery.

You will drive continuous improvement, engage with local stakeholders, and lead large teams to deliver high standards while maintaining safety culture and regulatory compliance.

Qualifications

• Extensive experience leading large operational teams within a contract management environment.
• Strong financial management skills, budgets and commercial targets.
• Proven ability to build productive customer and stakeholder relationships and inspire trust.
• Experience leading change and transformational programmes.
• A management qualification, degree or equivalent leadership experience.
• Commitment to inclusion and developing people in the workplace.

Responsibilities

• Lead and manage the overall performance of the environmental services contract.
• Provide leadership to operational and supervisory teams to drive high performance.
• Accept accountability for financial performance, budgets, resources and operations.
• Build relationships with local authority stakeholders, unions and community partners.
• Drive continuous improvement and innovative service development to meet future challenges.
• Ensure compliance with health, safety, environmental and legal requirements.

Skills

Leadership

Financial management

Stakeholder relationships

Change & transformation

Inclusion & people development

Education

Management qualification or degree

Job description

Serco: Mountsorrel Depot, Charnwood, LE12 7TZ

Permanent, Full Time (Monday to Friday)

Up to £70,000 per annum plus excellent benefits

Ready to impact a better future?

As a Contract Manager in our Environmental Services team, you’ll lead the delivery of essential waste, recycling and street cleansing services across Charnwood. You'll be responsible for operational performance, people leadership, financial accountability and continuous improvement, helping to ensure vital community services are delivered safely, efficiently and effectively.

Our work touches lives every day. In this role, you'll create impactful solutions that help keep communities clean, support environmental sustainability and drive positive outcomes for residents. By leading large operational teams and championing innovation, you'll play a key role in helping us impact a better future while creating headroom for people to grow.

What You’ll Do As a Contract Manager

• Lead and manage the overall performance of the environmental services contract, ensuring services are delivered safely, efficiently and in line with contractual requirements.
• Provide leadership to operational and supervisory teams, driving high performance, employee engagement and a culture of trust, care, innovation and pride.
• Take full accountability for financial performance, budgets, resources, fleet operations and commercial outcomes.
• Build strong relationships with local authority stakeholders, trade unions, partners and community representatives to support excellent service delivery.
• Drive continuous improvement, innovation and strategic development to meet future service challenges and growth opportunities.
• Ensure compliance with all relevant health and safety, environmental and legislative requirements while promoting a positive safety culture.

Does this sound like you?

• Extensive experience leading large operational teams within a complex service delivery or contract management environment.
• Strong financial management skills, with experience managing budgets and delivering commercial and operational performance targets.
• Proven ability to build productive customer and stakeholder relationships and inspire trust through effective leadership.
• Experience leading change, continuous improvement and transformational programmes.
• A management qualification, degree or equivalent leadership experience.
• A commitment to inclusion, employee development and creating a workplace where everyone can thrive.

What We Offer

• Competitive days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [e-mail].