Contract Manager

Livin Housing Limited; Milton Keynes; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading housing maintenance company is seeking a Responsive Repairs Manager in Milton Keynes to lead a team ensuring high standards of repairs and resident satisfaction. The role requires strong leadership, organizational skills, and a trade background. The position offers a competitive salary and includes benefits such as annual leave and a company van.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Discounts through Mears Rewards

Family friendly policies

Company Van, Fuel Card and Uniform

Qualifications

• Experience leading responsive repairs in a housing or property maintenance environment.
• Strong trade background with hands-on understanding of repair standards.
• Excellent communication skills with a confident, people-focused leadership style.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage day-to-day and emergency repairs across occupied homes.
• Line manage supervisors, conducting performance reviews and briefings.
• Oversight of KPIs and service delivery standards.
• Handle client queries and manage resident complaints.

Skills

Leadership in repairs

Communication

Organizational skills

Client handling

Trade knowledge

Job description

Annual salary: up to £42,840.00

Responsive Repairs Manager – Milton Keynes

Location: Milton Keynes

Salary: £42,840 per annum

Hours: 42.5 hours per week

Fulltime – permanent Monday – Friday

Company van, fuel, equipment and uniform will be provided

At Mears, we provide tailored rapid-response and planned maintenance services to over 70 local authorities, ALMOs, and Housing Associations across the UK.

We are the largest provider of repairs, maintenance, and regeneration services in the sector—and proud to put people at the heart of what we do.

We’re now looking for an experienced and motivated Responsive Repairs Manager to lead our team in Milton Keynes, managing services across occupied properties to ensure quality, safety, and resident satisfaction.

Role Criteria

• End-to-end management of day-to-day and emergency repairs across a range of occupied homes
• Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings
• Oversight of KPIs, reporting, and service delivery standards
• Handling client queries and managing resident complaints effectively
• Supporting and engaging operatives and branch teams to achieve high-quality outcomes
• Office-based in Milton Keynes with regular site visits
• Full valid driving license

What we’re looking for

• Experience leading responsive repairs in a housing or property maintenance environment
• Strong trade background with hands-on understanding of repair standards
• Excellent communication skills with a confident, people-focused leadership style
• Strong organisational skills and ability to manage multiple priorities
• Housing sector experience is desirable

What we offer

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21, have held your licence for more than 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.