Contract Manager

Mears; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading property maintenance organization is seeking a Responsive Repairs Manager to oversee repair services in Milton Keynes. The successful candidate will manage emergency repairs, supervise a team, and ensure quality and safety in residential properties. Applicants should possess leadership experience in housing maintenance and excellent communication skills, along with a proactive approach to resident satisfaction. Enjoy benefits like 25 days of annual leave and staff rewards.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid Volunteering Leave

Mears Rewards

Share Save scheme

Qualifications

• Experience leading responsive repairs in a housing or property maintenance environment.
• Excellent communication skills with a confident, people-focused leadership style.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• End-to-end management of day-to-day and emergency repairs across occupied homes.
• Line management of supervisors, including performance reviews and daily briefings.
• Oversight of KPIs, reporting, and service delivery standards.

Skills

Leadership

Communication

Organization

Job description

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Company van, fuel, equipment and uniform will be provided

At Mears, we provide tailored rapid-response and planned maintenance services to over 70 local authorities, ALMOs, and Housing Associations across the UK.

We are the largest provider of repairs, maintenance, and regeneration services in the sector—and proud to put people at the heart of what we do.

We’re now looking for an experienced and motivated Responsive Repairs Manager to lead our team in Milton Keynes, managing services across occupied properties to ensure quality, safety, and resident satisfaction.

Role Criteria

• End-to-end management of day-to-day and emergency repairs across a range of occupied homes
• Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings
• Oversight of KPIs, reporting, and service delivery standards
• Handling client queries and managing resident complaints effectively
• Supporting and engaging operatives and branch teams to achieve high-quality outcomes
• Office-based in Milton Keynes with regular site visits
• Full valid driving license

What we’re looking for

• Experience leading responsive repairs in a housing or property maintenance environment
• Strong trade background with hands-on understanding of repair standards
• Excellent communication skills with a confident, people-focused leadership style
• Strong organisational skills and ability to manage multiple priorities
• Housing sector experience is desirable

What we offer

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – a company-wide thank you event
• Paid Volunteering Leave to support causes you care about
• Mears Rewards – staff perks including discounts on groceries, holidays, eye tests, and more
• Share Save scheme and family-friendly policies

This is your opportunity to take a lead role in a dynamic, purpose-driven team. Join Mears and help us deliver repairs that really make a difference.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.