Contract Manager

CBRE Local UK; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading provider in integrated facilities management seeks a Contract Manager in Greater London. This role involves managing contracts related to engineering operations and ensuring compliance with company policies, while fostering a customer-focused environment. Candidates should have experience in Facilities Management and strong leadership skills.

Qualifications

• Experience in Facilities Management industry.
• Understanding of Health and Safety issues; NEBOSH/IOSH desirable.
• Proficiency in Microsoft Office.

Responsibilities

• Manage contracts related to staff and maintenance of electrical and mechanical plants/services.
• Oversee daily operations of the Engineering team.
• Communicate with clients regarding contract issues.

Skills

Strong communication skills

Organizational skills

Ability to work under pressure

Tools

Microsoft Office

Job description

Company Profile

CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Title: Contract Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join the Milton Keynes team.

Role Summary:

• Manage contracts related to staff, operation, and maintenance of electrical and mechanical plants/services, project works, and building performance.
• Oversee daily operations of the Engineering team, ensuring compliance with CBRE processes and procedures.
• Direct, instruct, and manage all CBRE staff and SSPs under their control, ensuring adherence to working practices.
• Complete weekly operations reports and attend meetings with clients and internal teams as required.
• Report any issues affecting building and facilities operations to CBRE and senior management promptly.
• Review operating procedures regularly and recommend improvements, including emergency and contingency plans for critical systems.
• Communicate with clients and the CBRE Area Manager regarding contract issues, defects, and deficiencies.
• Ensure staff are knowledgeable about the operation of critical and non-critical systems within the portfolio.
• Maintain quality standards across all facilities.
• Implement and communicate business policies and processes effectively within the contract.
• Optimize staffing structures to balance cost and service quality.
• Collaborate with other Operations Managers for business development and team support.
• Develop financial plans for revenue, profit, and cost management, aiming for contract growth and efficiency.
• Maintain control systems to meet statutory, policy, and contractual obligations.
• Foster a customer-focused approach in all operational activities and maintain strong relationships with key clients.
• Provide leadership, coaching, and support to team members for best practice in training, assessment, and recognition.
• Communicate effectively through management meetings, reports, and other channels.
• Promote a learning environment with appropriate training and development plans for staff to reach their full potential.
• Attend training sessions on plant and systems installation, which may require overnight stays.

Experience Required:

• Experience in Facilities Management industry.
• Exposure to manufacturing environments is advantageous.
• Experience in delivering Hard Services FM.
• Managing subcontractors on-site.
• Strong communication skills with the ability to lead and motivate a team of technicians and operatives.
• Understanding of Health and Safety issues; NEBOSH/IOSH or equivalent training is desirable.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Good command of English and Mathematics.
• Strong organizational and prioritization skills.
• Ability to work under pressure, remain calm, and deliver services within deadlines.