Contract Manager

CBRE; Coventry; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Contract Manager to oversee operations and maintenance of facilities. This role involves managing a dedicated team, ensuring compliance with health and safety standards, and maintaining strong client relationships. The ideal candidate will possess excellent leadership and communication skills, with a focus on delivering exceptional service. Join a forward-thinking organization that values innovation and teamwork, and take the next step in your career by contributing to the success of critical projects in the facilities management sector.

Qualifications

• Experience in Facilities Management industry is essential.
• Understanding of Health and Safety issues is desirable.

Responsibilities

• Manage contract operations and maintenance of electrical and mechanical services.
• Lead the Engineering team and ensure compliance with policies.
• Develop financial plans for contract revenue and growth.

Skills

Strong communication skills

Leadership skills

Organizational skills

Ability to work under pressure

Health and Safety knowledge (NEBOSH/IOSH)

Education

Formal training in Health and Safety

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

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CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Contract Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join the Midlands team.

Role Summary:

1. Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
2. Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures.
3. To direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices.
4. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
5. Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.
6. To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
7. Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies).
8. To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
9. To ensure quality is maintained throughout the facilities.
10. Ensuring business policies and processes are effectively communicated, and implemented within the contract.
11. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
12. Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
13. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
14. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
15. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
16. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
17. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
18. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
19. Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.

Experience Required:

1. Experience in Facilities Management industry.
2. Manufacturing environment exposure would be advantageous.
3. Delivery of Hard Services FM.
4. Managing subcontractors on site.
5. Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
6. Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
7. Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
8. A good level of English and Mathematics required.
9. Strong organisational and communication skills with the ability to prioritise workloads.
10. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.