Contract Manager

Medirest; Bristol; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Soft FM Contract Manager to lead and enhance their services in a dynamic healthcare environment. This pivotal role involves overseeing financial performance, managing compliance, and fostering a high-performance culture. The ideal candidate will have significant experience in Soft FM management, especially within healthcare, and possess excellent negotiation and leadership skills. Join a team that values diversity and is committed to delivering high-quality services while providing a comprehensive benefits package to support your career growth and well-being.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards program

Wellness and mindfulness classes

Qualifications

• Significant experience in Soft FM management, ideally in healthcare.
• Strong financial management skills with a track record of budget management.

Responsibilities

• Oversee financial performance and manage soft FM and retail contracts.
• Lead daily operations ensuring quality standards and customer satisfaction.

Skills

Soft FM Contract Management

Negotiation Skills

Financial Management

Team Leadership

Customer Service

Problem-Solving Skills

Education

Experience in Soft FM Management

Experience in Healthcare Setting

Job description

Join Our Team as a Soft FM Contract Manager!

We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for an experienced and commercially-minded Contract Manager to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This role is pivotal in ensuring the efficient delivery of Soft Facilities Management (FM) services, primarily in cleaning and catering; however, our services also include portering and retail operations. You will play a key role in driving financial performance, ensuring compliance, and enhancing customer satisfaction.

This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high-performance culture to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities

• Commercial Management: Oversee financial performance, including budgeting, forecasting, and cost control, ensuring services are delivered within budget while maximizing revenue opportunities.
• Contract Management: Manage and monitor soft FM and retail contracts, ensuring compliance with SLAs and KPIs.
• Operational Excellence: Lead the daily operations of soft FM and retail services to deliver high-quality standards, safety, and customer satisfaction.
• Stakeholder Engagement: Build and maintain strong relationships with hospital management, service providers, and suppliers to ensure alignment and collaboration.
• Team Leadership: Lead and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe environment for patients, staff, and visitors.

Qualifications and Experience

• Proven Experience: Significant experience in Soft FM management, ideally within a Mental Health healthcare setting or similar environment.
• Commercial Acumen: Strong financial management skills with a track record of managing budgets effectively and driving revenue growth.
• Leadership Skills: Proven ability to lead and inspire teams, with excellent communication and interpersonal skills.
• Contract Management Expertise: Demonstrated experience managing large-scale contracts and service providers, focusing on quality and compliance.
• Customer Focus: A strong commitment to delivering outstanding customer service within a healthcare or similarly complex environment.
• Problem-Solving Skills: Analytical and strategic thinking abilities to resolve complex challenges effectively.

What We Offer:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com, and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness, and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!