Contract Management Specialist

Arqiva Group; Winchester, Greater London; Hybrid; GBP 60,000 - 68,000; Full time

Benefits offered by this job

Salary up to £68k

10% annual bonus

Hybrid working

Pension 6–10%

Job summary

Arqiva is looking for a Contract Management Specialist to drive commercial performance of key customer contracts across their lifecycle. You will oversee commercial performance, changes and compliance, helping maximise contract value for Arqiva and its customers.

You will collaborate with customers, suppliers and teams across Commercial, Finance, Legal and Operations to ensure governance, optimisation and alignment with business objectives.

Qualifications

• Experience in contract management or commercial management.
• Ability to manage complex contracts lifecycle.
• Strong ability to assess financial impact and maximize value.
• Experience drafting, reviewing and negotiating contracts.

Responsibilities

• Manage end-to-end commercial performance of customer contracts through lifecycle.
• Monitor obligations, milestones and deliverables; ensure tracking.
• Draft, review and negotiate contractual terms and variations.
• Maintain accurate contract documentation and audit trails.
• Act as link between Commercial and Finance for pricing governance.
• Collaborate with Legal to ensure regulatory and internal compliance.
• Evaluate impacts of customer-driven and internal changes.
• Identify, assess and mitigate contract risks; implement controls.
• Coordinate contract conformance with internal and external partners.
• Design and maintain pricing models and change responses.
• Identify opportunities to increase contract value via variations.
• Support supplier negotiations for robust value-driven solutions.
• Facilitate contract governance forums and ensure alignment.
• Manage commercial disputes and seek mutually beneficial outcomes.
• Drive continuous improvement in commercial and contract management.

Skills

Contract management

Commercial awareness

Stakeholder management

Negotiation

Analytical thinking

Cross-functional collaboration

Job description

Overview

As a Contract Management Specialist, you'll be responsible for the commercial management of key customer contracts throughout their lifecycle. From overseeing commercial performance and managing contractual changes to ensuring compliance and identifying opportunities for growth, you'll play a critical role in maximising contract value and delivering successful outcomes for our customers

You'll work closely with customers, suppliers and colleagues across Commercial, Finance, Legal and Operational teams to ensure contracts are effectively governed, commercially optimised and aligned to business objectives.

Job Description

Contract Management Specialist

Overview

As a Contract Management Specialist, you'll be responsible for the commercial management of key customer contracts throughout their lifecycle. From overseeing commercial performance and managing contractual changes to ensuring compliance and identifying opportunities for growth, you'll play a critical role in maximising contract value and delivering successful outcomes for our customers.

You'll work closely with customers, suppliers and colleagues across Commercial, Finance, Legal and Operational teams to ensure contracts are effectively governed, commercially optimised and aligned to business objectives.

Location

Hybrid working, with flexibility to travel to our Winchester and London offices as required.

What's in it for you?

• Up to £68,000 salary
• 10% annual bonus
• Work Life Smarter - our commitment to flexible and hybrid working
• Generous pension scheme, starting at 6% and rising to 10%
• A unique wellbeing programme that supports the whole you
• Access to multiple learning platforms to support your development
• Active and diverse colleague networks that build community, support wellbeing and advocate for change
• A comprehensive benefits package, including discounts on major brands, GymFlex memberships and paid volunteering leave

Plus, you'll play an integral role in protecting and maximising the commercial value of Arqiva's customer contracts, helping ensure we continue to deliver exceptional outcomes for our customers.

Key Accountabilities

• Manage the end-to-end commercial performance of customer contracts, supporting them from in-life management through to renewal, extension or termination.
• Monitor contractual obligations, milestones and deliverables, ensuring commitments are tracked and fulfilled.
• Draft, review and negotiate contractual terms and variations to protect Arqiva's commercial interests.
• Maintain accurate contract documentation, including audit trails, conformance records and asset registers.
• Act as a key link between Commercial and Finance teams, supporting pricing governance and commercial decision-making.
• Collaborate with Legal teams to ensure contractual compliance with regulatory and internal requirements.
• Evaluate commercial impacts of customer-driven and internal contract changes.
• Identify, assess and mitigate contractual and commercial risks, implementing effective risk management controls.
• Support contract conformance activities, coordinating with internal and external legal partners where required.
• Design and maintain pricing models, commercial scenarios and change-response mechanisms.
• Identify opportunities to enhance contract value through contract variations, commercial improvements and upselling opportunities.
• Support supplier negotiations to deliver commercially robust and value-driven solutions.
• Facilitate contract governance forums, ensuring appropriate oversight, compliance and strategic alignment.
• Manage commercial disputes and support mutually beneficial outcomes for both Arqiva and its customers.
• Drive continuous improvement across commercial and contract management processes.

What We're Looking For

• Experience in contract management, commercial management or a related commercial discipline.
• Proven ability to manage complex commercial contracts throughout their lifecycle.
• Strong commercial awareness, with the ability to assess financial impacts and identify opportunities to maximise value.
• Experience drafting, reviewing and negotiating contractual agreements and managing contractual change.
• Strong understanding of commercial risk management, governance and compliance requirements.
• Excellent stakeholder management skills, with the ability to build effective relationships across customers, suppliers and internal teams.
• Strong analytical and problem-solving abilities, using data and insight to support decision-making.
• Effective communication and negotiation skills, with the confidence to influence stakeholders at all levels.
• Experience working cross-functionally with Legal, Finance and Operational teams to deliver commercial outcomes.
• Self-motivated and organised, with the ability to manage competing priorities in a fast-paced environment.

Why Arqiva?

We enable a switched-on world to flow.

As the UK's leading TV and radio broadcast provider and the country's largest smart utilities communications platform, we're helping shape the future of connectivity.

Our infrastructure delivers media and data exactly where they're needed, whether that's bringing TV and radio to millions of homes or securely transmitting smart meter data to utility providers across the UK. Our technology works quietly behind the scenes, connecting people, businesses and communities every day.

But it's not just what we do, it's how we do it.

At Arqiva, you'll find supportive teams, active colleague networks and plenty of opportunities to develop your career. We'll give you the freedom and support to grow your skills, take on new challenges and make a meaningful impact.

And because there's more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and the things that matter most to you.

Our Commitment to Diversity & Inclusion

At Arqiva, we're committed to building a workplace where everyone feels valued, heard and empowered to succeed. We welcome applications from all backgrounds and experiences and work hard to remove barriers so every colleague can thrive.

If you require any adjustments at any stage of the recruitment process, please contact [e-mail].

If this sounds like the right next step for you, we'd love to hear from you.