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Key Aspects
- Customer Contract Assurance: Ensuring that all customer contracts are managed effectively to meet compliance, quality, and performance standards.
- Compliance Monitoring: Ensuring that all contracts comply with relevant laws, regulations, and internal policies.
- Quality Assurance: Reviewing contracts to ensure they meet the required quality standards and are free from errors.
- Performance Tracking: Monitoring the performance of contracts to ensure all parties meet their obligations and the contract delivers expected outcomes.
- Risk Management: Identifying and mitigating risks associated with contract execution and performance.
- Stakeholder Communication: Keeping relevant stakeholders informed about contract status, issues, and changes.
Additional Responsibilities
- Enterprise customer contract reviews
- Order vs. Billed reconciliation
- Exception validation & recovery with the Business team
- Stakeholder management
Job Brief
- Perform detailed analysis of revenue streams to identify discrepancies and opportunities for improvement.
- Review customer contracts and processes to identify cost & revenue savings opportunities.
- Identify and mitigate risks related to revenue leakage.
- Review commercial agreements, schedules, and change logs to find gaps and address them for closure.
- Produce findings reports with key findings and recommendations for senior stakeholders.
- Develop and implement strategies to improve the accuracy and timeliness of revenue management processes.
- Meet targets and expedite the completion process.
- Collaborate with departments (e.g., Billing, Management, Business team) to resolve revenue-related issues.