Contract Management Excellence Manager - Services

Smiths Group; Hemel Hempstead; On-site; GBP 40,000 - 80,000; Full time

Job description

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Company Description

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

The Contracts Management Excellence Manager - Services delivers projects to develop our contract management function. They create tools, processes and reporting methodologies, design and simplify service contract offerings whilst developing new solutions, enable new service contracts to be won whilst meeting company objectives, track and drive achievement of contract business cases over lifecycle, optimise pricing and contract renewals, capture opportunities to grow margin and revenue whilst ensuring risk is managed. They will develop, communicate and drive requirements, training, business planning and contract performance reporting.

Responsibilities:

• Build relationships with stakeholders
• Develop a detailed understanding of the portfolio of service contracts and performance against the business case
• Track risk and opportunity across the portfolio of contracts
• Develop methods to proactively capture additional revenue
• Drive continuous profit improvement and cost optimisation projects
• Ensure appropriate contractual requirements flow down mechanisms are deployed with the business
• Monitor, analyse, report and action contract performance metrics, contract risks and penalties
• Conduct regular reviews with stakeholders
• Draft and implement tools, processes and templates including precedent contracts
• Develop cross-functional training and share best practices
• Lead or input to the design and development of new service contracts offerings and standardisation of service tiers
• Manage service contract revenue and profit forecasting, demand planning and contract related data
• Support specific commercial and contracts projects with customers as identified

Qualifications:

• Bachelor's Degree or equivalent
• Commercial management of £m business
• Optimisation of significant £m contracts for service, delivery of margin and revenue improvements
• Drafting business proposals, contract amendments
• Contract negotiation
• Financial and commercial acumen, cost management
• Influencing and leading people outside of direct reporting relationships in a matrix structure
• Engineered products with a significant aftermarket and service business
• Development of contracting tools and processes
• Exceptional business and analytical skills
• Contract and proposal drafting, basic understanding of contract law
• Change management and business improvement
• Project and Programme Management
• Self-motivated and results-driven
• Problem-solving skills and leading teams to deliver solutions
• Able to make effective, timely decisions by sourcing and analysing critical information
• The ability to engage, challenge, effective team working and internal/external relationships
• Excellent written and spoken English, outstanding communication skills
• Knowledge of SAP
• Contract law qualification

Additional Information:

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.