Contract Logistics Manager

WR Logistics; Stanford-le-Hope; On-site; GBP 49,000; Full time

Job summary

A global logistics provider is seeking a Contract Logistics & Customer Service Manager in Stanford-le-Hope. This role involves leading a team, managing customer service, and overseeing office administration. The ideal candidate will have team leadership experience in contract logistics, strong organizational skills, and proficiency in MS Office. The position offers a competitive salary of up to £48,700 per annum and opportunities for growth in a supportive team culture.

Benefits

Competitive salary

Varied role with autonomy

Growth opportunities

Supportive team culture

Qualifications

• Proven team leadership experience in a customer service or office management role.
• Confident managing customer relationships and internal office operations.
• Financial admin experience including invoicing and petty cash.
• Excellent organizational and communication skills.
• Comfortable working in a compliance-focused environment.
• IT proficiency, including digital filing systems.
• Ability to prioritize and manage a busy workload.

Responsibilities

• Be the main point of contact for clients and handle service queries.
• Lead the Customer Service and Admin team.
• Maintain service excellence by implementing procedures.
• Manage office running: ordering supplies and maintaining equipment.
• Oversee finance tasks: petty cash, invoicing, budget tracking.
• Support audits and ensure policies meet standards.
• Coordinate holiday planning and cover during staff absences.

Skills

Team leadership experience

Customer relationship management

Financial admin experience

Organizational skills

IT proficiency

Tools

MS Office

Job description

Contract Logistics & Customer Service Manager

Location: Stanford-le-Hope, Essex

Salary: Up to £48,700 per annumHours: Full-time | 40 hours per week | 8:30am - 5:30pm | Permanent

We're working on behalf of a leading global logistics provider to recruit an experienced Customer Service & Office Manager for their multi-user contract logistics site in Stanford-le-Hope. This is a key leadership role that blends operational office management with hands-on customer service delivery across multiple client accounts.

You'll lead a small team while overseeing day-to-day office functions, financial admin, procurement, and customer engagement. If you enjoy a varied role where no two days are the same, this could be an excellent fit.

Key Responsibilities

Customer Service Management:

• Be the main point of contact for clients, handling service queries, escalations, and ongoing liaison
• Lead and support the Customer Service and Admin team (currently 2 x CS, 1 x Admin)
• Maintain service excellence by implementing and monitoring client-facing procedures
• Work collaboratively with internal teams to resolve customer issues quickly and efficiently
  
  

Office & Administration Management

• Manage the smooth running of the office: ordering supplies, maintaining equipment (e.g. printers, coffee machines), and working with contractors
• Oversee basic finance tasks: petty cash, invoicing, budget tracking, and liaison with finance teams
• Maintain clear records of office activities and compliance documentation (QEHS)
• Support audits and ensure all policies and practices meet safety and quality standards
• Coordinate holiday planning and ensure appropriate cover during staff absences
• Manage stock levels and oversee procurement for office and canteen supplies
  
  

What We're Looking For

• Proven team leadership experience in a customer service or office management role, within contract logistics
• Confident managing both customer relationships and internal office operations
• Financial admin experience (invoicing, petty cash, supplier management)
• Excellent organisational and communication skills
• Comfortable working in a compliance-focused environment (QEHS awareness is a plus)
• IT proficiency, including MS Office and digital filing systems
• Ability to prioritise, multitask, and proactively manage a busy workload
  
  

What's On Offer

• Competitive salary of up to £48,700 per annum
• A varied role with autonomy and clear impact
• Opportunities to grow within a respected international logistics organisation
• Supportive team culture and a stable, long-term position
  
  

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.