Contract Logistics Manager

WR Logistics; England; On-site; GBP 41,000 - 49,000; Full time

Job summary

A leading global logistics provider is seeking a Contract Logistics & Customer Service Manager in Stanford-le-Hope. This role involves team leadership and managing customer service across multiple accounts. You will oversee office functions, financial administration, and ensure service excellence. The position offers a competitive salary of up to £48,700 with opportunities for growth in a supportive team culture.

Benefits

Competitive salary

Long-term position

Opportunities for growth

Supportive team culture

Qualifications

• Proven team leadership experience in a customer service or office management role within contract logistics.
• Confident managing both customer relationships and internal office operations.
• Financial admin experience including invoicing and petty cash management.

Responsibilities

• Lead the Customer Service and Admin team while managing day-to-day office functions.
• Handle client service queries and escalations as the main point of contact.
• Oversee finance tasks such as invoicing, budget tracking, and liaison with finance teams.

Skills

Team leadership

Customer service

Financial admin

Organisational skills

Communication skills

IT proficiency

Tools

MS Office

Digital filing systems

Job description

Contract Logistics & Customer Service Manager

Location: Stanford-le-Hope, Essex
Salary: Up to 48,700 per annum
Hours: Full-time 40 hours per week 8:30am - 5:30pm Permanent

We're working on behalf of a leading global logistics provider to recruit an experienced Customer Service & Office Manager for their multi-user contract logistics site in Stanford-le-Hope. This is a key leadership role that blends operational office management with hands-on customer service delivery across multiple client accounts.

You'll lead a small team while overseeing day-to-day office functions, financial admin, procurement, and customer engagement. If you enjoy a varied role where no two days are the same, this could be an excellent fit.

Key Responsibilities:

Customer Service Management:

• Be the main point of contact for clients, handling service queries, escalations, and ongoing liaison
• Lead and support the Customer Service and Admin team (currently 2 x CS, 1 x Admin)
• Maintain service excellence by implementing and monitoring client-facing procedures
• Work collaboratively with internal teams to resolve customer issues quickly and efficiently

Office & Administration Management:

• Manage the smooth running of the office: ordering supplies, maintaining equipment (e.g. printers, coffee machines), and working with contractors
• Oversee basic finance tasks: petty cash, invoicing, budget tracking, and liaison with finance teams
• Maintain clear records of office activities and compliance documentation (QEHS)
• Support audits and ensure all policies and practices meet safety and quality standards
• Coordinate holiday planning and ensure appropriate cover during staff absences
• Manage stock levels and oversee procurement for office and canteen supplies

What We're Looking For:

• Proven team leadership experience in a customer service or office management role, within contract logistics
• Confident managing both customer relationships and internal office operations
• Financial admin experience (invoicing, petty cash, supplier management)
• Excellent organisational and communication skills
• Comfortable working in a compliance-focused environment (QEHS awareness is a plus)
• IT proficiency, including MS Office and digital filing systems
• Ability to prioritise, multitask, and proactively manage a busy workload

What's on Offer:

• Competitive salary of up to 48,700 per annum
• A varied role with autonomy and clear impact
• Opportunities to grow within a respected international logistics organisation
• Supportive team culture and a stable, long-term position

WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.