Contract Liaison Officer

Novus Property Solutions Ltd; Basingstoke; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Salary & benefits package

27 days holiday + BH option to buy/say

Pension up to 7.5%

Car allowance or fleet van

Healthcare discounts & Taste card

Job summary

Novus Property Solutions Ltd is seeking a Contract Liaison Officer to support site or contract with liaison between customers, clients and the community. The role includes delivering social value and ensuring excellent customer service across tenanted housing projects in the Basingstoke area and surrounding regions.

The position is mainly site-based with weekly office presence for administration tasks. Candidates should hold a UK driving licence and be prepared for DBS checks, with a focus on

Qualifications

• Experience in a customer-facing environment.
• Strong communication and presentation skills.
• Proficient in IT and able to use standard software.
• Full UK Driving Licence and DBS check required.

Responsibilities

• Act as the voice and face at contract/site level, liaising between customers, clients and wider community.
• Deliver social value and excellent customer service as part of Novus' commitments.
• Lead on contractual commitments including planning community, skills and employment initiatives.
• Handle inquiries/issues from site teams and subcontractors; maintain relationships with customers and Novus teams.
• Coordinate information flow about upcoming works and current contractual commitments; carry out site visits.
• Identify opportunities for case studies showcasing social value impact for tenders.

Skills

Customer facing

Communication skills

IT literacy

Full UK driving licence

Job description

Based : Basingstoke office; Site Based covering Newbury, Reading, Chippenham and surrounding areas.

Typically working 37.5 hours, 8.30am – 5.00pm

Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Working in a tenanted social housing environment, delivering an exiting new retrofit scheme including Solar Panels, insulation, ventilation, windows and doors replacements, additional role due to increase in works

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. Mainly site based role, with office presence on a weekly basis to complete administration tasks.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Car Allowance or Fleet Van
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….

An outline of your responsibility – Contract Liaison Officer

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
• Carry out site visits with client and customers
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
• Manage any reporting required for the Contracts
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

About you

Working as a Contract Liaison Office, experience in communication is key along with confident presentation skills, ideally in a tenanted social housing environment. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence and a DBS check will be completed

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 128-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.