Contract IT Support (1st Line)

Spectrum IT Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An IT recruitment firm is seeking a 1st Line IT Support Technician for a 3-month onsite contract in Winchester. The role involves supporting the rollout of Windows 11 devices and performing general IT administration tasks. Candidates must be confident in device imaging and deployment, and local to the Southampton and Winchester areas. Immediate availability preferred.

Qualifications

• Experience with device deployment and provisioning at scale.
• Familiarity with Intune and/or Datto RMM is desirable.
• Comfortable imaging, building, and setting up laptops and desktops.
• Previous use of ServiceDesk tools to manage and track tickets.
• Competent in using Excel and basic IT admin tools.
• Strong communication and organizational skills.
• A team player with a flexible, can-do attitude.

Responsibilities

• Support the rollout of Windows 11 devices across the business.
• Unbox, image/configure, and ship laptops and desktops to end users.
• Maintain communication with users regarding delivery and handover.
• Track and manage activity using Excel logs and Service Request tickets.
• Assist with general 1st line IT support tasks as required.
• Accurately update and close tickets using the internal ServiceDesk tool.

Skills

Device deployment and provisioning

Intune

Datto RMM

Imaging laptops and desktops

ServiceDesk tools

Excel skills

Strong communication skills

Organizational skills

Team player

Flexible attitude

Job description

Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pm

This is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week.

Key Responsibilities:

• Support the rollout of Windows 11 devices across the business
• Unbox, image/configure, and ship laptops and desktops to end users
• Maintain communication with users regarding delivery and handover
• Track and manage activity using Excel logs and Service Request tickets
• Assist with general 1st line IT support tasks as required
• Accurately update and close tickets using the internal ServiceDesk tool

Essential Skills & Experience:

• Experience with device deployment and provisioning at scale
• Familiarity with Intune and/or Datto RMM (desirable)
• Comfortable imaging, building, and setting up laptops and desktops
• Previous use of ServiceDesk tools to manage and track tickets
• Competent in using Excel and basic IT admin tools
• Strong communication and organisational skills
• A team player with a flexible, can-do attitude

Additional Information:
This is a fully onsite role based in the Winchester area
Immediate availability is preferred due to project timelines
Interview process will be a one stage technical call/chat

For more information, please apply with an updated CV. Suitable candidates for this role will be immediately available and within a commutable distance of the Winchester office as this is an onsite role.

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.