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Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE
Opus Recruitment Solutions
Exeter
On-site
GBP 25,000 - 35,000
Full time
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Job summary
An established industry player is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will be the first point of contact for IT support, ensuring that colleagues and partners can efficiently use IT systems and applications. Your expertise will help resolve a majority of service requests independently, while also developing resources to empower users. This opportunity offers a chance to enhance your technical skills in a dynamic environment, working collaboratively with a dedicated team to improve IT service delivery. If you're ready to make an impact in a fast-paced setting, this role is for you.
Qualifications
- 2+ years of experience in an IT Service Desk role.
- Strong knowledge of Windows OS and Microsoft Office.
Responsibilities
- Provide first-line support and manage incidents using ITIL processes.
- Resolve 70-80% of calls independently and escalate complex issues.
Skills
Education
Tools
Job description
Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE
Location: Exeter
Contract Duration: 3 Months
Rate: Competitive
An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues and partners, ensuring efficient use of IT systems and applications.
- Manage and categorise incidents using ITIL-aligned processes.
- Independently resolve 70-80% of calls and tickets using technical expertise.
- Ensure all service requests meet designated SLAs.
- Provide thorough Identity Management support.
- Escalate complex issues to other IT teams as necessary.
- Develop self-help resources to enhance user independence.
- Minimum of 2 years in an IT Service Desk role.
- IT or related degree preferred.
- Certifications such as CompTIA A+, Network+, Security+, and ITIL are a plus.
- Strong knowledge of Windows OS, Microsoft Office, and networking.
- Excellent communication and teamwork skills.
If this is of interest, please apply with your latest CV.
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