Contract Facilities Manager

ISS; Cambridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global leader in facility management is seeking a Contract Facilities Manager in Cambridge. You will oversee operations, manage client relationships, and ensure contract compliance while leading a dedicated team. The ideal candidate has experience in managing PFI contracts and delivering high-quality facility services. Join a company committed to excellence and practical solutions that enhance workplace environments.

Qualifications

• Experience managing PFI contracts.
• Proven leadership and organizational skills.
• Experience managing technical infrastructure and engineering systems.
• Experience delivering soft facility services.
• Knowledge of relevant legislation and standards.
• Stakeholder management skills.
• Service-oriented with a commercial mindset.
• IWFM or equivalent membership (desirable).
• IOSH Managing Safely qualification or equivalent.

Responsibilities

• Prepare project for handback, ensuring all requirements are met.
• Manage facility operations efficiently, including maintenance and cleaning.
• Collaborate closely with stakeholders and build relationships.
• Lead contract management team to deliver service solutions.
• Ensure compliance with health and safety legislation.
• Maintain up-to-date data and reports.
• Deliver key lifecycle projects within budget.
• Manage contract finances, budgets, and targets.
• Respond to customer queries and complaints.
• Complete required reporting and documentation punctually.

Job description

As the Contract Facilities Manager, you will serve as the contract representative to the customer and oversee the ISS service team regarding contract delivery. The role reports to the Key Account Portfolio Director and involves line managing the integrated facility service team (hard and soft FM). You will lead client relationships, manage key lifecycle projects, and prepare the contract for handback at the end of its term.

Key Responsibilities

1. Prepare the project for handback to the MoJ, working with the SPV to ensure all contractual handback requirements are met.
2. Manage the integrated facility operations efficiently, including planned and reactive maintenance of building, engineering systems, assets, cleaning, and other soft facility services to meet standards and SLAs.
3. Collaborate closely with the SPV and build strong working relationships.
4. Lead the contract management team in delivering and developing service solutions, identifying opportunities for improvement.
5. Ensure compliance with health and safety legislation and foster a safety culture within the team.
6. Maintain up-to-date data and reports, including maintenance schedules, H&S documentation, and safety systems.
7. Deliver key lifecycle projects within budget and timeframes.
8. Manage the contract financially, including budgets, targets, and SLAs.
9. Respond to customer queries and complaints following the customer complaints procedure.
10. Complete all required reporting, documentation, and administrative tasks punctually.

Professional and Personal Competencies/Qualifications

• Experience managing PFI contracts.
• Proven leadership and organizational skills, with ability to develop operational strategies.
• Experience managing technical infrastructure, assets, and engineering systems.
• Experience delivering soft facility services.
• Knowledge of relevant legislation, regulations, and standards.
• Stakeholder management skills.
• Service-oriented with a commercial mindset.
• IWFM or equivalent industry membership (desirable).
• IOSH Managing Safely qualification or equivalent.

The Company

ISS is a global leader in workplace and facility management, connecting people and places to improve the world of work. We understand the user experience and aim to deliver high standards through innovative solutions and dedicated people.

Our mission is to support our customers' success, whether in hospitals, businesses, or airports. We are committed to responsible business practices and fostering a diverse, inclusive workplace where everyone can grow and make a difference.