Contract Director - Swansea

Medirest Signature; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering services provider is seeking a Contract Director to oversee contract management and ensure high-quality food services. The successful candidate will excel in client relationships, team management, and compliance, with a strong background in foodservice or hospitality.

Benefits

Comprehensive benefits package

Contributory pension scheme

Career development programmes

Exclusive travel discounts

Food shopping discounts

Cash rewards for spending

Free wellness and exercise classes

Qualifications

• Successful background in Contract Catering, Hospitality, or Retail.
• Proven leadership of high-performing teams.
• Operational experience in a similar role.

Responsibilities

• Manage the entire contract efficiently and effectively.
• Build and maintain strong client relationships.
• Ensure smooth planning and resource allocation for first-class food service.

Skills

Leadership

Communication

Financial expertise

Stakeholder management

Commercial acumen

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including but not limited to:

• Competitive Salary
• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and more
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and others
• Up to 44% off cinema tickets
• Cash rewards for spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

What you'll be doing:

Contract Director

Compass Group is the leading provider of catering and support services, believing in the power of food and drink to bring people together and inspire greatness at work.

Our onsite crafted food, inviting spaces, and engaging environments aim to motivate and unite our customers.

The Contract Director is responsible for the overall management of the contract, ensuring quality Foodservice and Support Services, managing and developing a large team, and maintaining compliance and commercial performance aligned with growth and retention targets.

More about the role:

Responsibilities Include:

• Manage the entire contract efficiently and effectively
• Build and maintain strong client relationships, acting as a true partner
• Ensure smooth planning and resource allocation for first-class food and beverage service
  • Implement company promotions correctly
  • Price products according to company policies or client specifications
  • Complete action plans following consumer satisfaction surveys
• Develop labour schedules within budget, minimizing agency and overtime costs
• Adjust labour in line with sales fluctuations
• Ensure full compliance with company policies and procedures
• Achieve financial targets, managing costs and income
• Introduce innovative ideas to the client and team
• Monitor health and safety, food hygiene, environmental, and HR procedures

Who you are:

The ideal Contract Director will have a successful background in Contract Catering, Hospitality, or Retail, with entrepreneurial skills to foster a thriving environment. You should possess excellent management and communication skills, financial and report writing expertise, and a passion for food and customer service, with a strong commercial acumen.

• Proven leadership of high-performing teams
• Operational experience in a similar role
• Exceptional stakeholder management skills, capable of handling complex, devolved contracts
• Experience growing sales in retail, hospitality, or events
• Background in Foodservice or similar
• Strong commercial understanding
• Effective communication skills at all levels

Knowledge of leveraging customer insights and digital technology to maximize revenue and footfall is also desirable.