Contract Director - Swansea

Compass Group; Swansea; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading provider in catering and support services seeks a Contract Director to oversee effective contract management and team leadership. The role requires strong management skills, communication, and a background in Contract Catering or Hospitality. The successful applicant will foster client relationships and ensure compliance with both financial and operational standards.

Benefits

Competitive Salary

Contributory pension scheme

Career development programs

Digital GP access and healthcare benefits

Exclusive travel discounts

Discounts on food shops

Cash rewards for spending

Free wellness and exercise classes

Qualifications

• Proven experience in leading a high-performing team.
• Extensive operational experience in a similar sized role.
• Exceptional stakeholder management skills.

Responsibilities

• Manage contract efficiently while delivering high-quality foodservice.
• Build positive client relationships ensuring effective partnership.
• Champion health and safety, food hygiene, and HR procedures.

Skills

Management

Communication

Analytical Problem Solving

Stakeholder Management

Food and Customer Service Passion

Job description

Benefits

• Competitive Salary
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

What you'll be doing:

Contract Director

Compass Group is the leading provider of catering and support services. We believe in the power of food and drink to bring people together, whether in a restaurant or speciality café, to inspire them to do great things at work. Our food is crafted onsite by passionate people using the best ingredients, and we know that a balanced, plant-focused, natural, fresh, and sustainable menu will increase the productivity of our customers and keep them motivated and happy whilst at work.

We provide amazing food, create inviting spaces, and develop engaging environments that inspire, motivate, and unite our customers.

To be responsible for the overall efficient and effective management of the contract to provide great quality Foodservice and Support Services as required. Responsible for the management, development, and training of a large team. Ensure your contract is compliant and run commercially in line with net growth and retention targets.

Responsibilities Include

• To be responsible for the overall efficient and effective management of the contract
• Build and maintain a positive and effective client relationship ensuring we are true partners in their business
• To ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers
• Ensure all company promotions are correctly implemented (where applicable)
• Ensure all products are correctly priced in line with ‘Price it’ or in line with client specifications
• Action plans are completed following consumer satisfaction surveys
• Complete labour schedule within the labour budget and effectively minimise any agency and overtime spend
• Adjust labour schedule in line with sales
• To ensure the contract is fully compliant with company policies and procedures
• To deliver on the agreed financial budget and run commercially in line with net income and cost targets
• Be innovative and proactive bringing new ideas forward to the client and RA
• Champion and monitor all Health and Safety, Food Hygiene, Environmental and HR procedures

Who You Are

As the Contract Director, you will ideally have a successful background in Contract Catering/Hospitality/Retail, using your entrepreneurial skills to create a thriving and successful working environment. You possess excellent management and communication skills, have a good understanding of report writing and financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.

• Proven experience in leading and managing a high performing team.
• Extensive operational experience in a similar sized role
• Exceptional stakeholder management skills. This contract is complex, devolved and requires exceptional client and customer relationship management skills.
• Track record of growing sales in both a competitive retail environment and through hospitality and events business
• Foodservice or similar background
• Excellent commercial acumen
• Ability to communicate effectively at all levels.
• Knowledge of how to use customer insight to build a compelling proposition and utilisation of digital and technology to maximise footfall and revenue