Contract Director - Swansea

Compass Group UK & Ireland; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned provider of catering and support services is seeking a Contract Director to enhance service delivery and client relationships. The role involves managing contract performance, leading teams, and ensuring compliance with policies while driving financial success. Ideal candidates will have a strong background in contract catering, excellent management skills, and a passion for customer service.

Benefits

Competitive Salary

Contributory pension scheme

Career development programs

Quick access to Digital GP

Exclusive travel discounts

Food shopping discounts

Cash rewards on spending

Free wellness and exercise classes

Qualifications

• Proven leadership of high-performing teams.
• Operational experience in a similar-sized role.
• Track record of growing sales in retail and hospitality sectors.

Responsibilities

• Managing the overall efficiency and effectiveness of the contract.
• Leading, developing, and training a large team.
• Building and maintaining strong client relationships.

Skills

Leadership

Communication

Financial Management

Problem Solving

Stakeholder Management

Analytical Skills

Customer Service

Education

Background in Contract Catering or Hospitality

Job description

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Job Introduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including, but not limited to:

• Competitive Salary
• Contributory pension scheme
• Career development programs such as Career Pathways and MyLearning
• Quick access to Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards on spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

What you'll be doing:

Contract Director

Compass Group is a leading provider of catering and support services. We believe in the power of food and drink to bring people together, inspiring great things at work. Our food is crafted onsite by passionate people using the best ingredients, with a focus on balanced, plant-focused, natural, fresh, and sustainable menus to boost productivity and happiness at work.

We provide excellent food, create inviting spaces, and develop engaging environments that motivate and unite our customers.

Your responsibilities include:

• Managing the overall efficiency and effectiveness of the contract to deliver high-quality Foodservice and Support Services.
• Leading, developing, and training a large team.
• Ensuring contract compliance and commercial viability aligned with growth and retention targets.

More about the role:

Responsibilities include:

• Managing the contract's overall performance
• Building and maintaining strong client relationships
• Planning resources to deliver first-class food and beverage services, including:
• Implementing promotions
• Pricing products appropriately
• Following up on customer satisfaction surveys
• Managing labour schedules within budget, minimizing agency and overtime costs
• Ensuring contract compliance with company policies
• Achieving financial targets and running the contract commercially
• Introducing innovative ideas to enhance service
• Monitoring health and safety, food hygiene, environmental, and HR procedures

Who you are:

You should have a successful background in Contract Catering, Hospitality, or Retail, with entrepreneurial skills to foster a thriving environment. You possess excellent management and communication skills, sound report writing and financial management understanding, and a passion for food and customer service. You are commercially savvy and analytical in problem-solving.

• Proven leadership of high-performing teams
• Operational experience in a similar-sized role
• Exceptional stakeholder and client management skills
• Track record of growing sales in retail and hospitality sectors
• Background in Foodservice or similar
• Strong commercial acumen
• Effective communication skills across all levels

Knowledge of using customer insights and digital tools to maximize revenue and footfall is also essential.