Contract Director - Soft Services - Healthcare

RK Accountancy; Ashford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading support services provider in Ashford is seeking a Contract Director to lead the Soft FM services for a key hospital contract. The role requires proven leadership in soft facilities management, strong financial acumen, and excellent stakeholder engagement skills. Candidates should exhibit a customer-centric mindset and a passion for delivering high-quality services. This full-time role offers a unique opportunity to enhance patient and staff satisfaction within healthcare settings.

Qualifications

• Proven track record in a senior Soft FM leadership role, ideally within a PFI and healthcare environment.
• Strong commercial acumen, managing large budgets and identifying growth opportunities.
• Excellent leadership and communication skills, influencing and building trust at all levels.

Responsibilities

• Lead all aspects of soft FM and retail operations, embedding a high-performance culture.
• Manage budgets, drive cost efficiencies, and identify revenue opportunities.
• Ensure compliance with SLAs, KPIs, and regulatory standards.
• Build collaborative relationships with stakeholders and partners.
• Lead and mentor a multidisciplinary team, ensuring professional development.
• Maintain standards for safety, governance, and risk management.

Skills

Leadership

Financial management

Stakeholder engagement

Contract management

Commercial acumen

Job description

Social network you want to login/join with:

col-narrow-left

Client:

RK Accountancy

Location:

Ashford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

9bea9684d040

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

Join one of the UK’s leading support services providers, dedicated to delivering outstanding service within healthcare environments. We are currently seeking a commercially focused and experienced Soft Services Contract Director to lead the full delivery of Soft Facilities Management (FM) services to a key hospital contract in Kent.

This is a high-profile leadership role, ideal for a senior professional with strong PFI experience, exceptional stakeholder management skills, and a proven track record in Soft FM operations within healthcare settings.

About the Role:

You will be responsible for overseeing and continuously improving the delivery of all soft services—cleaning, catering, portering, waste, switchboard and retail operations to name a few—across the hospital. Your focus will include driving operational excellence, ensuring regulatory compliance, optimising financial performance, and enhancing patient and staff satisfaction.

Key Responsibilities:

• Strategic Leadership: Lead all aspects of soft FM and retail operations, embedding a high-performance culture and ensuring service excellence.
• Financial Management: Manage budgets, drive cost efficiencies, and identify revenue opportunities to ensure the commercial success of the contract.
• Contract Performance: Ensure full compliance with all service level agreements (SLAs), key performance indicators (KPIs), and regulatory standards.
• Stakeholder Engagement: Build strong, collaborative relationships with NHS Trust stakeholders, internal teams, and external partners.
• Team Development: Lead, mentor, and inspire a multidisciplinary team, ensuring professional development and high levels of engagement.
• Risk and Compliance: Maintain rigorous standards for safety, governance, and risk management across all service areas.

What We’re Looking For:

• Proven track record in a senior Soft FM leadership role, ideally within a PFI and healthcare environment, however this is not essential
• Strong commercial acumen, with experience managing large budgets and identifying growth opportunities.
• Excellent leadership and communication skills, with the ability to influence and build trust at all levels.
• A deep understanding of contract management, compliance, and operational delivery in complex, regulated settings.
• A customer-centric mindset, ensuring services consistently exceed expectations.

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites